Join our Group Functions Technology Team! Collaborating with the Director of Information Risk Management within the business unit to provide project and delivery support. Maintain and track and update technical project processes **Responsibilities:** • Understanding of software development lifecycle. • Responsible for seamless functioning of technology and applications for the benefit of internal and external users. • Develops both knowledge base and technical profile for users. • Responsible for managing and tracking internal projects across multiple partners; developing analysis to support process and project improvements. • Researches and analyzes improvement opportunities, conducts analysis, recommends and facilitates efficiency enhancements. • Investigates new platform solutions to enhance service delivery experience. • Develops business requirement documents and specifications. • Works as directed by management team to research and document business issues involving workflow procedures and processes. • Analyzes data and work with management to develop creative solutions. • Proactively identifies issues with workflows and processes; suggests improvements to management. • Demonstrates understanding of how technology supports Manulife's strategy. • Work with IRM teams to identify areas of program improvement and drive execution through special projects and general working sessions. • Standardize/streamline processes and metrics. **Skills and Experience:** • Experience in one or more of the following areas : Information Technology/Systems, Project Management, Information Risk Management, Information Security, ideally with some of that time spent in a large, complex organization. • University Degree or equivalent experience preferred. • Financial Services industry experience preferred. • Professional certification in Project Management is a plus, but not a requirement. • Strong Personal Computing skills (MS Office) and experience with Planning tools and/or relational databases. • Familiarity with collaboration tools including teleconference, instant messaging, email, and videoconference. • Broad understanding of Project Delivery and Portfolio Management technologies and working experience with tools i.e. Atlassian - Confluence, JIRA, JSM etc. • Good communication skills (oral and written) including ability to develop and deliver effective user education sessions and collaborate with all organizational levels. • Achievement oriented with proven project management skills and the able to work independently and as part of a team, managing multiple priorities. • Good analytical skills, copes with complex situations through deliberate analysis and planning. • Ability to support ad/hoc critical system issues within a high availability environment to help de-escalate incidents. Collaborate with Global teams and partners in different time zones, occasionally. **What can we offer?** + A competitive salary and benefits packages. + A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. + A focus on growing your career path with us. + Flexible work policies and strong work-life balance. + Professional development and leadership opportunities. **Our commitment:** **Values-first culture** We lead with our Values every day and bring them to life together. **Boundless opportunity** We create opportunities to learn and grow at every stage of your career. **Continuous innovation** We invite you to help redefine the future of financial services. **Delivering the promise of Diversity, Equity, and Inclusion** We foster an inclusive workplace where everyone thrives. **Championing Corporate Citizenship** We build a business that benefits all collaborators and has a positive social and environmental impact. **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah penyedia layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Untuk mempelajari lebih lanjut tentang kami, kunjungi https://www.manulife.co.id . **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja. Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku. Untuk meminta akomodasi yang wajar dalam proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Primary Location** Toronto, Ontario **Working Arrangement** Kombinasi **Salary range is expected to be between** $75,880.00 CAD - $140,920.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.