Job Description

We are seeking an experienced IT Project Manager to join the team at ACS Benefit Services, a subsidiary of Blue Cross NC. This pivotal role is responsible for overseeing the successful planning, execution, and delivery of complex IT projects. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of project management methodologies, including Agile and Waterfall. The IT Project Manager will work closely with stakeholders, team members, and external partners to define project scope, goals, and deliverables, while ensuring that projects are completed on time, within budget, and to the highest quality standards.

The successful candidate will have a proven track record of managing multiple projects simultaneously, optimizing resource allocation, and delivering results in a fast-paced, client-facing environment. Key responsibilities include managing project plans, schedules, and budgets, identifying and mitigating project risks, facilitating Agile ceremonies, and ensuring that project deliverables align with client requirements and company objectives.

Qualification Requirements:

*** Candidates must reside in the Eastern or Central US Time Zones.  No other times zones or countries will be considered ***

Currently hiring in FL, GA, IN, KS, NC, SC, VA

Schedule: Mon-Fri / 8:00-5:00

Minimum Qualifications:

Bachelor’s degree or equivalent work experience preferred

4+ years of Project Management experience preferred

Basic knowledge of and/or interest in insurance, third party administration (TPA), preferred

Experience with custom data ingestion from multiple sources, preferred

Knowledge, Skills and Abilities:

Ability to understand and document processes at a conceptual level

Exceptional Communication skills

Ability to solicit the voice of the customer

Ability to represent stakeholder concerns and requirements

Exceptional problem-solving and troubleshooting skills

Experience developing and implementing test plans

Professional oral and written communication skills (internal and external)

Ability to manage multiple tasks and priorities

Experience working with a diverse team

Experience working with diverse business and community groups

Advanced Microsoft Office skills

Ability to explain complex, technical concepts to non-technical staff and stakeholders

Essential Functions:

Project Planning and Execution:

Develop comprehensive project plans, including scope, timeline, budget, and resource allocationBreak down projects into manageable tasks and milestonesAssign tasks to team members and monitor progressEnsure projects are completed on time, within budget, and to the required quality standards

Schedule and Timing Management:

Create and maintain detailed project schedules, including task dependencies and critical pathsMonitor project progress against the schedule and make adjustments as neededIdentify and address potential delays or bottlenecks proactivelyCommunicate schedule updates and changes to stakeholders and team membersEnsure timely completion of project milestones and deliverables

Stakeholder Management:

Identify and engage with key stakeholders, including clients, team members, and senior managementCommunicate project status, updates, and changes to stakeholders regularlyManage stakeholder expectations and address concerns promptlyFoster positive relationships with clients and external partners

Risk Management:

Identify and assess potential project risks and develop mitigation strategiesMonitor and manage risks throughout the project lifecycleDevelop and implement contingency plans to address unforeseen issuesCommunicate risk status and mitigation efforts to stakeholders

Agile Project Management:

Implement Agile methodologies, such as Scrum or Kanban, as appropriateFacilitate Agile ceremonies, including daily stand-ups, sprint planning, and retrospectivesEnsure team members adhere to Agile principles and practicesContinuously improve Agile processes and adapt to changing project requirements

Resource Management:

Optimize resource allocation across projects to ensure efficient utilizationMonitor team member workload and make adjustments as neededCollaborate with other project managers and department heads to balance resource demandsIdentify and address resource gaps or conflicts

Quality Assurance:

Establish and maintain quality standards for project deliverablesConduct regular quality assurance checks and reviewsEnsure that project deliverables meet client requirements and company standardsImplement process improvements to enhance project quality

Reporting and Documentation:

Prepare and deliver regular project status reports to stakeholdersMaintain accurate and up-to-date project documentation, including plans, schedules, and budgetsDocument project lessons learned and best practices for future referenceEnsure compliance with company policies and industry regulations

Collaboration with Other Project Managers:

Work closely with other project managers to coordinate interdependent projects and initiativesShare knowledge, best practices, and lessons learned to improve overall project management processesCollaborate on resource allocation and utilization across projects to optimize efficiencyParticipate in project manager meetings and forums to discuss challenges, successes, and process improvements

Physical Demands:

While performing the duties of the job, employee is regularly required to see, talk and hear. This is largely a sedentary role.  This job consistently uses computers and phones. ​

Work Environment:

This job may operate in a professional office environment or may be a work-from-home position.  Work-from-home environment requires a dedicated workspace with minimal distractions.

Benefits:

ACS strives to be a preferred employer in the Piedmont Triad area of North Carolina. Just as we focus on being accessible, caring, and trustworthy providers of our TPA services, we want to provide a work environment that mirrors those values. ACS Benefit Services provides our employees with numerous benefits including:

Medical, Dental, Flexible Spending PlansRetirement plans - including 401(k) with generous employer matchEducational opportunitiesOpportunities for advancementEncouragement for a work/life balance

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets,  licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. 

*Based on annual corporate goal achievement and individual performance.