About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we are the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Job Summary

The Information Technology Project Management Office is the business’s Global Partner for delivery of Technology Projects.  The Project Manager has a clear understanding of what it takes to deliver the  project objectives by being responsible for leading a project from initiation to handover.  This includes planning, execution, managing resources, scope management, and risk control. 
 

Key Deliverables Lead the planning, execution, and monitoring of all IT projects from initiation to closure  Develop and maintain detailed project plans, to both execute the project and monitor its progress.   Manage and motivate project teams to achieve project objectives within scope, schedule, and budget.  Identify and mitigate project risks and issues and develop contingency plans to address unforeseen challenges.  Compile and present project status reports to stakeholders, including executive management.  Effectively communicate project progress, issues, and risks to all stakeholders  Use Smartsheet to Manage and maintain project documentation, including scope statements, requirements documents, Risk, Issue and change logs  Collaborate with cross-functional teams from within Foundever business stakeholders, vendors and clients.  Management of multiple projects at one time 
  What you'll need in order to be successful

Key skills/experience

Self-Motivated  Proven experience in leading, motivating and managing cross-functional teams  Understanding of project management methodologies and practices  Experience with project management software such as MS Project/Smartsheet or similar tools  Excellent written and verbal communication skills  Ability to effectively manage and prioritize multiple tasks  Ability to work independently and as part of a team  Strong organizational and time management skills  Strong analytical and problem-solving skills 

Technical Competencies 

MS Office Suite including; MS Project and Excel Smartsheet, experience preferable 

Education and Experience Requirements 

3+ years of Project Management experience  3+ years of technology experience or IT Project Management experience  University/College Degree or relevant experience  ITIL, Prince 2, PMP certifications (Preferable)  English Fluency (Required)  Fluency in additional languages such as Spanish and French, etc. (Preferable)  Our Offer Impactful work. Opportunity to work on cutting-edge AI technologies that will be game-changers for our business.  Professional growth. Continuous learning and development opportunities in a dynamic, remote work environment.  Competitive compensation. Attractive salary and benefits package.  Collaborative environment. A supportive team culture with opportunities for occasional travel for training and industry events.