Job Title:

IT Proximity Support L1

Job Description

- Responsible for Local proximity support for workspace and applications
-Assisting Beneficiary staff with basic IT support and troubleshooting.
-Handling user requests and IT-related queries.
-Logging incidents and coordinating with the Network Engineer for more complex issuesJob DescriptionLevel I & 2 hardware & software supportProvide hardware support for desktopsnaptopsnablets/peripherals/rnobile devices Support core/standard softwareOperating system support for Winck)ws platforms use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLAS are not breached, and all administration tasks are within the accepted conduct and governance guidelines Project Work Within Jeepney Client Services scopeMoves — surveys, ad-hoc moves,     moves support and project related moves MFD support — \"On Call\" printing methodologyAdhere to the HW&SW guidelines, promote and action in accordance With BNPP Policy Promote and work within the 8NPP IT Security guidelinesMonitor and proactively manage end-user incidents, tasks, shared mailboxes, and any telephone queries. use ITSM to manage calls and workflow, and ensure that updates are documented accurately and within SLAs. Ensure updates are informative for subsequent resolver groups Perform workstation builds, application installation and reinstallationComplete reporting activities, update work logs and invoke escalation processes where needed for effective incident management

Essential Requirements​Workplace support competencies — Software & Hardware Level I & 2Strong customer services competenciesEffective communicate skills — written & verbalPositively driven as a team member and individualStrong experienced Windows/MS Office and %ssaging productsExperienced within the Banking or Financial SectorMobile device platform supportExperience of request or incident toolsetsReporting and minute writing to a high standardAble to balance a high tempo Productbn environment Whilst also delivering elements Of project workPlan and direct own activities with minimal management supervisionShould be a good team player as well as being independently drivenExpected to have prior experience of troubleshooting issues for core/standard softwarePossess experience of support for rmbile devices iPhones ard laptopsDisplay flexibility, adaptability, and open-mindedness in     to frequent and/or significant changes to     needs, Working closely With tie regional support teamsITIL Foundation Or Other.Prince 2 Foundation or otherMicrosoft QualificationsHardware accreditation

Location:

PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue,

Language Requirements:

Time Type:

Full time2025-11-01

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