At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description Oversee, manage, identify, asses, review & orchestrate execution of appropriate risk mitigation plans for specific Change Activities such as emergency changes.DUTIES AND RESPONSIBILITIES:
The IT Release and Deployment Manager is responsible for managing, planning, scheduling, and controlling the movement of releases to test and live environments. This role ensures that the integrity of the production environment is protected, and only authorized, well-tested changes are deployed. The manager will lead and coordinate efforts across teams, ensuring seamless delivery of new applications, features, patches, and system upgrades with minimal disruption to business operations.
Skills and Capabilities:
Familiarity with Continuous Integration (CI) / Continuous Deployment (CD) pipelines and tools like Jenkins, Git, Azure DevOps, or similar.
Understanding of different software development methodologies (Agile, Waterfall, etc.).
Strong knowledge of IT infrastructure and application lifecycle management.
Excellent project management and organizational skills.
Strong communication skills with the ability to explain complex technical details to non-technical stakeholders.
Problem-solving mindset with a proactive approach to identifying risks and mitigating issues.
Team-oriented with the ability to work effectively across different teams and departments.
KPIs:
Release Frequency
Deployment Success Rate
Post-Release Incident Rate
Lead Time for Changes
Rollback Frequency
Release Downtime
Change Failure Rate
Release Automation Rate
Customer/Stakeholder Satisfaction
TOP 3-5 DELIVERABLES:
1. Release Plan
• Description: A detailed document outlining the scope, schedule, and resources required for the release. It includes the features or changes being introduced, timelines, responsible teams, and any dependencies.
• Why It’s Critical: The release plan serves as the roadmap for all stakeholders, providing clarity on what will be released, when, and how. It helps in coordinating efforts across development, operations, and business teams, ensuring that everyone is aligned.
2. Deployment Plan
• Description: A step-by-step guide to executing the deployment process, including the specific environments (e.g., staging, production), deployment methods, rollback procedures, and validation steps.
• Why It’s Critical: This plan ensures that the deployment is executed smoothly and consistently. It also mitigates risks by outlining fallback and rollback strategies if issues arise during deployment.
3. Release Package
• Description: A bundle containing the actual code, configuration files, scripts, and documentation needed to implement the release. This may also include automated tests, monitoring configurations, and any other necessary resources for a successful deployment.
• Why It’s Critical: The release package is what gets deployed into production. Ensuring it is complete, well-structured, and contains all necessary components is essential for a seamless release.
4. Test and Validation Reports
• Description: A collection of reports that document the testing process, including functional, regression, and user acceptance testing (UAT). These reports confirm whether the release meets the required quality standards and is ready for deployment.
• Why It’s Critical: These reports validate the release, ensuring that it has been tested thoroughly and meets both technical and business requirements. They provide assurance that the release will not cause unexpected issues in production.
5. Post-Release Review (Release Notes)
• Description: A detailed summary of what was included in the release, including new features, bug fixes, known issues, and any changes made to the system. It also documents lessons learned and any post-release incidents or problems.
• Why It’s Critical: Release notes communicate the impact of the release to stakeholders, including end-users, technical teams, and business units. The post-release review ensures continuous improvement by capturing insights and lessons learned for future releases.
HIRING REQUIREMENTS:
5-8 years of work experience in Telecom or IT
3-5 years of experience in IT release management, deployment management, software development, or operations with exposure to CI/CD pipelines.
Graduate of Computer Science/Engineering, or any IT-related courses (should be 4-5 years course)
Training in ITSM, Project Management, Software Development
Technical Expertise in CI/CD tools, scripting, configuration management, and infrastructure knowledge.
Release Planning and Coordination: Managing multi-environment, complex deployments.
Problem-Solving Skills: Incident management and deployment troubleshooting.
Project Management: Coordination with stakeholders, risk management, and prioritization.
Soft Skills: Attention to detail, teamwork, adaptability, and leadership.
Certification/License:
Preferably has certification: Devops, ITIL, Agile, PMP
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.