IT RSC Support Analyst starting at $58,100-$67,900

The IT RSC Support Analyst position is responsible for providing excellent customer service and technical support of the RSC TMs at the RSC including Executive Team and remote/field. This position will also assist with duties related to our asset management function such as shipping, tracking, and receiving equipment.

Essential Functions of the Job

Provide technical support for TMs at the RSC and remote/field. Support PC, Macs, Zoom Rooms, Copier/Printers. Monitor the IT ticket incident management system to ensure timely acknowledgment of technology support requests. Prioritizes ticket requests and distributes/escalates requests to appropriate IT team member. Image new laptops and Macs to ensure readiness for onboarding new TM’s. Reimage and prepare returned laptops and Macs to extend asset lifecycle.  60%      

Maintain and order equipment, keep up with inventory and IT storage. Follow up with locations to confirm return of equipment has been completed. Provide assistance and information to facilitate returns of equipment.      15%        

Create and maintain documentation for procedures and problem resolution.  15%        

Performs other related duties and projects as assigned. 10%        

Qualifications and Competencies

Minimum Experience &

Education

•               High school diploma or GED
•               Experience in IT Support role preferred
•               ITIL Foundations Certification preferred
•               Intune experience preferred
•               1-2 years system configuration management experience preferred
•               1-2 years asset management experience preferred
•             ServiceNow experience preferred

In the table below, describe what is characteristic of a successful incumbent at each level of the position in terms of certifications, experience, and competencies (knowledge, skill, ability). 

Required Competencies

Technical knowledge of laptops, Macs, tablets, and mobile devices required.Self-starter, ability to prioritize the workloadAnalytical thinking requiredPlanning, coordination, and follow-up skills, as well as the ability to work collaboratively in a team environment required Excellent customer service skills requiredExcellent organization requiredAbility to work within a team requiredExcellent problem-solving requiredExcellent communication (verbal and written Skills) required

 Systems (For positions that are highly technical in nature)List systems, software, or applications that are commonly worked with in this position and would require at least a working proficiency level. 

PC

Mac

Active Directory

Azure

ServiceNow

MS Teams

MS Exchange/Outlook

MS Office

Beyond Trust

Intune

JAMF

Zoom

Compensation Range: $58,100.00 - $75,650.00

Red Robin is an Equal Opportunity & E-Verify Employer