At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?

Overview of The Role

The Configuration Management and Reporting Specialist responsible for ensuring Saputo’s hardware and software assets and their configurations are known, recorded and accessible. He is accountable for maintaining the relationships between the configuration items that make up the services, the systems and the applications used by the business. This role will also be responsible for the design and implementation of reporting and KPI tracking to support Global Service Delivery. This role is responsible for contributing to continual improvement by identifying reporting requirements, gathering and analyzing data, preparing ad-hoc and regular reporting, developing recommendations and analysis based on reporting, and introducing process improvements throughout the reporting process. They may also be required to support the wider Service Delivery teams with change, problem and incident management. 

How You Will Make Contributions That Matter:

Develop and promote the value of Asset & Configuration management processes, procedures and policies within the organization to ensure compliance and reduce risk to Saputo’s IT environmentImplement effective processes and controls for maintaining the configuration management system (CMDB), thereby maintaining the integrity and security of the configuration management systemUndertake regular audits of the configuration management system and configuration item data and develop and implement processes to remediate non-compliance and ensure the database reflects the production environmentLead the establishment of reporting processes and definition of KPIs to optimize service, efficiency, and costConduct analysis on reporting and KPIs and drive continuous improvement of service management operationsDevelop, monitor, and track KPIs related to Global Service Delivery, and identify areas of gapsTrain teams in the use of reporting systems and how to prepare and analyze reportsCollaborate with the team to design reporting and track KPIs related to ITSM practices; provide recommendations based on reporting and KPIs to improve service management practicesCollect data for reporting and auditing to collaborate with the regional teams to create reports to proactively resolve issues and to have updated data in CMDBSupport change and problem management in implementation or any initiatives and innovations related to asset management

You Are Best Suited for The Role If You Have the Following Qualifications:

Bachelor’s degree in computer science, business, or a quantitative majorStrong quantitative analysis experience and high attention to detail; ability to analyze reports, diagnose opportunities, develop recommendations, and drive follow upsKnowledge of common ITSM processes, tools, and best practices (ITL Foundation or latest version)Experience with the BMC Discovery tool implementation and supportProficient knowledge and experience using BI reporting tools (e.g., PowerBI, Tableau), Excel, programming, BMC Remedy and data management skillsWork collaboratively to contribute to supporting the achievement of the organization’s business goalsStrong interpersonal skills and team orientationExposure to matrix operated organization is considered a plus

As part of their duties, the incumbent will have to communicate and collaborate in English, both orally and in writing with colleagues or other stakeholders in Quebec as well as in the rest of Canada or in North America.

We support and care for our employees and their families by providing:

Competitive salariesA hybrid work environment with the possibility to work from home 2 days a weekAdvantageous corporate agreementsFull range of group insurance benefitsGroup retirement pension plan with employer contributionPurchase option of company stocksGroup RRSPHealth and wellness program in the workplaceAssistance program for employees and their familiesSaputo products at a discounted price

Salary Range: $76,265 - $100,100

*Salary offers will vary commensurate with experience, education, skills, and training.

We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join its family.

This year, Saputo is celebrating 70 years of passion and craftsmanship!

In Canada, Saputo is a leading cheese manufacturer and fluid milk and cream processor, with a portfolio of well-loved brands such as Dairyland, Armstrong, Neilson, Alexis de Portneuf, and many more. Whether your expertise lies in manufacturing, operations, supply chain management, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.    

The material contained herein is provided for informational purposes only. All open jobs offered by Saputo Inc. and all companies, corporations, partnerships, limited partnerships and other entities controlled by Saputo Inc. (collectively, “Saputo”) on Saputo's web site are subject to specific job skill requirements. The job skill requirements, qualifications, and preferred experience are determined by a Saputo subsidiary, office or department, and all positions are subject to local prevailing employment laws and restrictions. This would include immigration laws pertaining to work authorization requirements and any other applicable government permissions or compliance. The materials on this site are provided without warranties of any kind, either expressed or implied, including but not limited to warranties regarding the accuracy or completeness of the information contained on this site or in any referenced links. While Saputo attempts to update this site on a timely basis, the information is effective only as of the time and date of posting. Strict confidentiality will be observed at all times. Saputo is an equal opportunity employer. The information on this site is for information purposes only and is not intended to be relied upon with legal consequence.

Saputo welcomes and encourages applications from people with disabilities. Accommodations may be available upon request for candidates taking part in all aspects of the selection process.