The opportunity

Join our dynamic team as an IT Senior Analyst and play a pivotal role in shaping the future of our business systems. This position offers an exciting opportunity to work closely with various groups across the organization, driving the improvement of our technology solutions. Your expertise will be crucial in designing efficient business processes and implementing innovative systems that support our organizational goals.

Responsibilities

Enhance Business Processes: Collaborate with cross-functional teams to design and optimize business processes, ensuring they align with industry best practices. Lead workshops and facilitate meetings to gather requirements and transform them into actionable system configurations.

System Support and Maintenance: Provide advanced support for our business systems, ensuring their availability, performance, and reliability. Diagnose and resolve issues promptly, while conducting regular maintenance, updates, and upgrades to maintain optimal system performance.

System Implementation and Integration: Assist in the seamless implementation and integration of business systems with other enterprise applications. Support project timelines, resources, and deliverables, ensuring successful system rollouts and smooth user experiences.

Vendor Coordination and Evaluation: Act as a key contact for business system vendors and service providers. Manage vendor relationships, contracts, and service level agreements (SLAs) to ensure optimal support and performance. Evaluate and recommend new technologies to enhance our business functions.

Data Analysis and Reporting: Develop and maintain reports, dashboards, and analytics to provide valuable insights into business activities and performance. Apply data analysis techniques to identify trends, opportunities, and areas for improvement, ensuring data accuracy and security within business systems.

User Support and Training: Provide ongoing support and training to system users, addressing queries and troubleshooting issues. Develop comprehensive documentation and conduct training sessions to foster system adoption and proficiency.

How will you create an impact?

As an IT Senior Analyst, your contributions will directly influence the efficiency and effectiveness of our business systems. By designing optimized processes and integrating innovative technologies, you will enhance our organizational performance and drive continuous improvement. Your ability to transform business needs into actionable solutions will empower teams across the company, fostering a culture of collaboration and innovation.

What motivates you?

You obsess about customers, listen, engage and act for their benefit.

You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

You thrive in teams and enjoy getting things done together.

You take ownership and build solutions, focusing on what matters.

You do what is right, work with integrity and speak up.

You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

Proven experience as an IT Analyst or similar role, with a focus on supporting business systems.

Strong analytical and problem-solving skills with a keen attention to detail.

Proficiency in data analysis and reporting tools.

Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

Ability to manage multiple priorities and work effectively in a fast-paced environment.

Experience with a variety of business systems and technologies.

Familiarity with ERP systems and their integration with other business applications including eProcurement Systems (e.g., Ivalua) and Contract Lifecycle Management solutions.

Certification in project management (e.g., PMP) or related fields.

What can we offer you?

A competitive salary and benefits packages.

A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

A focus on growing your career path with us.

Flexible work policies and strong work-life balance.

Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.