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Job Description:

Support client applications by providing monitoring, application, and system support for client Production, QA, PSE, DEV and test environments. Provide 24x7 support for event monitoring, incident triage, and critical issues. Provide support to all environments on a shift basis, handling any activity for any environment as required. Provide access administration for application access to client various Production, QA, PSE, DEV and test environments and applications. Provide lead management support in maintaining the host operating system on Mainframe, Linux/UNIX, and Windows environments. Perform level 1 and 2 support for MQ & CICS issues and working with external/internal clients on MQ connectivity. Provide oversight on IPLs, MVS console activity, and HMC activities. Provide support and assistance with Autosys jobs/boxes, mainframe scheduling activities and auto operator commands on UNIX/LINUX servers. Identify and implement efficiencies and improvements to standard processes and procedures. Contribute to projects by executing task deliverables and ensuring permit-to-operate (PTO) guidelines are met. Provide support for change management approval, execution for client data center services Perform level 1 and 2 support for Mainview MQ & CICS products. Support automation by making recommendations for optimizing and streamlining daily functions and batch cycles. Disaster Recovery experience a plus as participation in disaster recovery tests are required (done on weekends)