**Description** SAIC, a leading provider of systems development & deployment, targeting & intelligence analysis, systems engineering & integration, and training capabilities and solutions for the Intelligence Community, is seeking creative and dedicated professionals to fulfill their career goals and objectives while delivering mission excellence on programs of national importance. SAIC is seeking an IT Service Delivery Lead to establish, refine, and oversee IT service delivery to internal and external customers. The IT Service Delivery Lead ensures policies and processes are in place to deliver consistent, efficient, and effective services. The IT Service Delivery Lead engages customers, evaluates their feedback, and develops quality improvement processes. **Qualifications** Required: + Active TS/SCI clearance with polygraph. + Bachelor’s degree in business, engineering, computer science, or related technical field. + Minimum of ten (10) years of experience directly related to IT services. Desired: + Experience managing technical/support teams. + Experience utilizing IT service planning. + Experience performing in medium to large scale operations of IT Service Management. + Experience utilizing service delivery in a government systems and services environment. + Experience utilizing Agile development, DevOps, and knowledge management. + ITIL certification. SAIC accepts applications on an ongoing basis and there is no deadline. Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site. REQNUMBER: 2413905 SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability