Work Your Magic with us!  

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

Your Role:

Join our dynamic team as an IT Service Delivery Manager! In this exciting position, you'll bridge the gap between IT and Operational Technology (OT) environments, ensuring seamless service delivery after our IT infrastructure goes live. Based in [location], you will serve as the Single Point of Contact (SPOC), fostering effective communication between business units and technical teams. Your key responsibilities include monitoring service performance, managing incidents, and driving continuous improvement initiatives to enhance client satisfaction. You’ll collaborate with third-party partners to ensure compliance with internal standards. This role offers significant opportunities for growth and a clear career path in IT service management. If you're ready to make an impact, we want to hear from you!

Who You Are:

Bachelor’s or master’s degree in Information Technology, Computer Science, Engineering, or a related field.
5+ years of experience in service delivery, IT operations, or project management, ideally within a technology or infrastructure setting.
Familiarity with IT service management frameworks (e.g., ITIL) and agile methodologies (Scrum, Kanban).
Understanding of infrastructure technologies, cloud services, and application environments.
Strong analytical and problem-solving skills to tackle service delivery challenges.
Excellent communication and interpersonal skills for effective collaboration with diverse stakeholders.
Proficient in project management tools, capable of juggling multiple tasks and priorities.
Experience in incident and change management processes is a plus.
 

YOUR MAIN BENEFITS:

Health and well-being: Get access to private medical care, life insurance, and sports card, receive prepaid lunch card  

Work-Life balance: Enjoy additional paid days off, flexible working hours, and a hybrid working model.

Learning and Development: Take advantage of co-financing for language courses, trainings, and certifications as well as other development opportunities

Employee support and engagement: Benefit from Employee Assistance Program and join employee engagement groups for support and connection.

Information on how we process your personal data for recruitment purposes, you can find on the registration form in our Recruitment Portal.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!