This is an IT Support position within the LATAM Enterprise IT Team with the responsibilities of Support the IT and Telecommunications Infrastructure for the specified Area/site ensuring the utilization of Hardware, Software and Communication Systems are consistent with the Global IT strategy, Onsite support, working closely with centrally provided IT services including design, operations and service desk and Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service. 

 

In this Role, Your Responsibilities Will Be:

Planning & Administration

Provide information and assist IT Service Delivery Supervisor with IT budgeting and cost control Follow and implement Emerson policies regarding IT management, security, standards and procedures Assists users with business proposal generation, regarding our standards and policies

 

IT Infrastructure & Support:

Ensure optimum support for end-users at all times within agreed service levels Ensure that relevant IT documentation is maintained and up to date Support and maintain the IT Infrastructure security standards to be aligned with the Emerson security policy and support systems and data access – to be handled in collaboration with Service Desk Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning Support and maintain the IT Infrastructure asset management – including Hardware lifecycle management and SW licensing Support and maintain the IT Infrastructure audit compliance Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server, clients, printers and other standardized peripherals, data communication (LAN, WAN, WLAN, VPN access and required components), voice communication (local and remote) Act as a local point for all IT issues (Infrastructure and Application) at your site and within the Area and ensure engagement with the appropriate IT Group (Infrastructure, European Applications or Divisional Applications) Uses the helpdesk as the central point for all IT issues and service requests

Communication:

Establish good working relationship with users and other sources of support and assistance Build the relationship the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service Who You Are:

You deliver messages in a clear, compelling, and concise manner. You anticipate customer needs and provide services that are beyond customer expectations. You quickly and significantly take actions in fact-changing, unexpected situations.

 

For This Role, You Will Need:  

Education:

College/University degree in a related field or experience may be considered in lieu of formal education

 

Experience:

Minimum of 3 to 5 years’ experience within a general IT environment Previous experience in supporting clients, servers, communication equipment (preferably CISCO)

 

Location: Sorocaba, SP;

Preferred Qualifications that Set You Apart: Uses basic understanding of the IT Field: VMware ESXi / VCenter knowledge  Windows Server 2008/2012/2016 Cisco networking knowledge CITRIX; MS Remote Access Independently completes diverse tasks of the job and applies and improves knowledge and skill in: Language: English IP networking administration and services including DNS, DHCP Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye) Active Directory, GPO & policy design and support  Performs without assistance and is recognized as a specialist for: Language Spanish and English Microsoft Windows Operating Systems 7 - 10

Our Offer To You:

We recognize the importance of employee well-being and we know that in order to give your best, you must have flexible and competitive benefits to meet the physical, mental, financial and social needs of you and your family. To this end, we offer group life insurance, medical and dental assistance, food vouchers, a pharmacy agreement and an annual PPR. Our employees can also count on the support of a credit union and the Wellhub wellness program. We are a citizen company, which allows us to offer differentiated paid parental leave (maternal and paternal). In addition, concerned about your future, we also offer a Private Pension Plan.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe that a diverse and inclusive work environment contributes to a rich exchange of ideas and diversity of thought, which encourages innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our things we value and our responsibility to make the world a better place. Learn more about our Culture and Values and about Diversity, Equity and Inclusion at Emerson.

Our training programs and initiatives focus on end-to-end development, from onboarding to senior leadership. We offer a range of development opportunities, including face-to-face and virtual training, as well as mentoring programs.