By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.

At Integer, our values are embedded in everything we do.

Customer

We focus on our customers’ success

Innovation

We create better solutions

Collaboration

We create success together

Inclusion

We always interact with others respectfully

Candor

We are open and honest with one another

Integrity

We do the right things and do things right

Role Summary

Primary purpose of this role is to provide first and second-level support for the enterprise client computing environment including desktops, laptops, printers, mobile devices, phones, peripherals and client software. This is a customer facing role and support is provided in-person, over the phone and via e-mail to local and remote Associates.  Local environment is a mix of back-office and manufacturing shop-floor.

Key Accountabilities and Responsibilities

Adheres to Integer Values and all safety and quality requirements including, but not limited to: Quality Management Systems (QMS), Environmental Management Systems (EMS), U.S. Food and Drug Administration (FDA) regulations, Company policies and operating procedures, and other regulatory requirements.Adheres to Integer IT Service Management (ITSM) policies and procedure including Incident Management, Request Fulfilment, Problem Management, Change Management.Processes and prioritizes all incidents and requests via Integer ticketing system i.e. EasyVista.Provides outstanding customer service to all Integer Associates and always exceeds their expectations.Provides support for client computing hardware and software.Configures, deploys and support desktops, laptops, printers and related peripherals.Provides technical guidance and training to internal Associates.Creates internal documentation and self-help articles for Associates.Provides support and backup coverage for other local site support teams as needed.Monitors support issues at sites to identify patterns and common issues with the aim to reduce reoccurring incidents and significantly improve the quality of our service.Performs Active Directory User Admin functions if applicable to your local site. Provides after hours support as needed for responsible site(s).Meets/exceeds SLA’s and maintains high customer satisfaction ratings. Supports IT projects as required.

Skills Required

Excellent communication skills, both written and verbal, across all levels in the organization.Excellent documentation skills, both end-user and technical.Experience with IT Ticketing systems for processing and prioritization of incidents and requests e.g. EasyVista, ServiceNow.Ability to troubleshoot and support Integer standard desktop environment, including the following technologies:

MS Windows 7 and MS Windows 10MS Office 2010 through to MS Office 365Internet ExplorerJavaCisco applications including Webex, Jabber, ProximityAdobe Reader

Ability to troubleshoot Label and Laserjet printing environment.Ability to troubleshoot basic networking issues, including cable patching and TCPIP diagnostics.Ability to troubleshoot basic server issues e.g. file-shares, drive mappings. Experience with Desktop imaging and application deployment technologies and processes e.g. SCCM. Experience with basic Active Directory administration including password reset, group memberships.Experience in a forest/multi-domain environment

U.S. Applicants: EOE/AA Disability/Veteran