Covia is a leading supplier of minerals and material solutions to the industrial and energy markets. Covia’s rich legacy includes many achievements across industries and capital success through partnership. Our ability to deliver the right product, to the right place, at the right time, is unmatched. Just as strong is our commitment to building partnerships that help our customers succeed.

Quality and innovation are at the foundation of Covia; but our real strength is our people. Covia employs a diverse and highly-skilled team of professionals to convert natural minerals into engineered solutions for our customers. Every member of our team has a valuable opportunity to help shape our future and make a positive impact on the world around us through our commitment to the locations where we live and work.

COVIA IS COMMITTED TO EMBRACING AND PROMOTING DIVERSITY AND INCLUSION (D&I) WHERE WE WORK, WITH WHOM WE DO BUSINESS, AND WHERE WE LIVE.  We strive to create an inclusive culture where diversity is valued and respected and where all feel included and engaged. We are intentional in our efforts to bring Team Members together and create opportunities to contribute their unique skills, experiences, and perspectives in the pursuit of Covia’s business growth objectives.  Enabling all Team Members to perform at their best while being themselves is fundamental to the Clearly Covia Values and Culture.

Covia is looking for a dynamic Service Desk Associate who will have a positive impact on the Information Technology team at its Independence, OH location.  As a Service Desk Specialist, you will provide timely technical software, hardware, telecommunication, and network problem resolution; as well as, analytical diagnosis and step-by-step end user solutions.

The successful candidate will have working knowledge and experience with the ITIL framework and be comfortable with incident, problem, change and knowledge management concepts.  This individual will document all work activities related to incidents, problems, requests and project tasks in the ITSM ticketing tool. Additionally, this individual will perform problem identification and escalations to appropriate teams/individuals/leadership as necessary.

As a member of the Corporate IT team you will have full access to our investment in training, software, and hardware from market leading vendors.  Working out of our Independence, OH corporate headquarters office, you will apply proven communication, analytical and problem-solving skills to further maximize the benefit of IT systems investments.

 

The successful incumbent will have the following Key Accountabilities:

 

Provides technical assistance and support for incoming queries and issues related to desktop configurations, applications and peripherals. Walk customers through problem-solving process. Install, modify, and repair computer hardware and software. Ensure proper recording, documentation, escalation and/or resolution of all work. Assists senior specialists in creating materials for end-user frequently asked questions and knowledge base artifacts. Proactively coordinates asset life cycle maintenance by procuring, deploying, maintaining and retiring personal computer hardware, software and peripherals. May serve as secondary IT security administrator responsible for granting proper access privileges. Assist other IT Teams on projects/tasks not directly relating to end-user support.

 

The successful incumbent will have the following Minimum Qualifications:

Associates or Bachelor’s degree in technical or business discipline; technical degree preferred. 1-3 years’ experience in Desktop Systems, including configuring PC hardware and peripherals, software installations in Local Area and Wide Area Networks and Windows 7/8/10 configuration and diagnostics. ITIL or other service desk certification strongly desired. Advanced troubleshooting and multi-tasking skills; exercise patience and professionalism during stressful situations. Strong interpersonal and active- listening skills with ability to work in a team-oriented/collaborative environment. Excellent organizational and analytical skills. Understanding of network topologies desired. Ability to maintain confidentiality with sensitive internal and external information. Provide Help Desk support line coverage and participate in the on call after hours support rotations. Prolonged sitting, frequent lifting (up to 50 lbs. unassisted), bending, standing, climbing and/or walking. Up to 5% travel may be required.

 

Benefits:

Excellent Healthcare Benefits – medical, vision, dental 401K with company matching and fixed annual contributions Vacation + Paid Holidays Education Assistance Disability, Life / AD&D, and Long Term Care Insurances Employee Assistance Program

 

At Covia, we strive for and support a diverse workforce as we firmly believe this lays the foundation of our success.  Our compelling culture supports inclusion, individuality and respect within the workplace.  We are committed to providing employment opportunities to the most qualified candidate based on work-related factors and without regard to non-work-related factors including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status.

The organization offers competitive salaries, advancement opportunities, and a full range of benefits. 

An Equal Opportunity Employer

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