ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.
At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Summary
Job Title: Information Technology Service Desk Intern
FLSA Status: Hourly
Reports To: IT Service Desk Manager
The Information Technology Service Desk Intern provides direct support to all levels of internal personnel and external business partners in both office and store environments. Focus of the position is to provide Level I application and technology support to the organization through extensive customer service. Information Technology Service Desk Intern is a key component of the team supporting and providing first level maintenance to Festival Foods’ desktop computing environment. This includes installing, diagnosing, repairing, maintaining, upgrading, and documenting all PC related issues to ensure optimal equipment performance. The Information Technology Service Desk Intern shall be responsible for troubleshooting problem areas and engaging in root cause problem solving in a timely, accurate, and professional manner by providing in person technical support or remote support by phone, IM, or share desktop conferencing. The ideal candidate would be self-motivated with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude.
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITIES
Support company technology (hardware, software, and training) for all levels, departments, and locations. This will include onsite support during normal business hours.Must be able to perform remote troubleshooting and provide clear instructionsManage the user experience with technology using strong customer service skills with a focus on enhancing the user experienceCoordinate with vendor partners for support on existing and future technology solutionsBasic networking skills are required for troubleshooting issuesSoftware support of various applications and systems in use by the organizationProvide an exceptional customer experienceTake incoming requests to the IT Service Desk by working tickets based on priority and providing immediate support as requiredMust be willing to visit GBSO or OSO as needed for process improvement training sessionsMaintain inventory of all equipmentManage PC setup and deployment for new associates using standard hardware, images and softwareFollow standard Service Desk procedures and department policiesAdhere to the department performance metrics/KPI’s (key performance indicators)Utilize Information Technology tools and resourcesRegular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absencesOther duties as assigned
QUALIFICATIONS
0-1 years of IT Help Desk and/or IT Service Desk experienceCurrently enrolled in an IT related Associate Degree or Bachelor Degree programExceptional problem-solving and analytical skillsEffective interpersonal and influencing skillsExperience in a professional business environmentExcellent verbal, written, and communication skillsProcess and procedure driven with a good understanding of Service Desk methodology and metricsStrong technical and non-technical customer service skills requiredCustomer oriented positive attitudeContinuous learning skillsCustomer service orientedAdaptabilityTeam interactionPlanning and organizingAttention to detailStress tolerancePHYSICAL DEMANDS AND WORK ENVIRONMENT
Sitting at a computer 50% of the timeBending, stretching, and occasional lifting of up to 50 lbs. is requiredProfessional presence and proper phone etiquette is requiredThe Service Desk staff is staffed at two separate support offices. Multiple communication efforts will occur such as video conferencing, email or instant messaging. This position, depending upon home support location, may or may not have direct onsite supervision. Address 1724 Lawrence Drive City De Pere State WI Postal Code 54115 Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="font-size: 12pt;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. Application FAQsSoftware Powered by iCIMS
www.icims.com