Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job DescriptionThe world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure.
Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Service Desk Operations Manager.
The selected candidate must a US Citizen (without dual citizenship) and be able to obtain a Public Trust Suitability clearance, per contract requirements.
Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?
Duties:
Defines and sets team direction, leading daily operations.
Serves as a single point of contact (POC) for support issues involving IT support, service desk and desk side as well as IMAC and special projects. Responsible for inventory control within the IT Support team.
Works to insure Service levels and timelines are met to customer satisfaction.
To qualify, you must meet these basic qualifications:
Must have a minimum of 10 years of experience: 5 years in providing IT support and 5 years managing IT Support teams of 25+.
Must have experience running multiple projects as well as providing management to the operations teams.
Experience with root cause analysis and leading dispersed teams to develop the response to all stakeholders
Additional preferred experience:
ITIL v3 or v4 Foundations is a plus.
Experience supporting McAfee, BigFix, Pathing, and support of Apple products is preferred.
Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user hardware and software, to include, end user equipment, local and network printers, HDD, and removable media encryption .