Why work for us? A career at Janus Henderson is more than a job, it’s about investing in a brighter future together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right. Our Values are key to driving our success, and are at the heart of everything we do: Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust If our mission, values, and purpose align with your own, we would love to hear from you! Your opportunity + Primarily located in Sydney, you will provide IT Desktop Support across two offices in the Sydney area, our Melbourne office and our Brisbane office. This role will require some regular interstate travel to our Melbourne office + This role will also provide broader support to our other global offices as part of our ‘follow the sun’ model within Global Technology + Be the face of the IT team on the ground in Australia and will be the point of contact for IT service and support + Own issues arising in Australia and the wider APAC region when needed, while ensuring they are brought to a resolution with communication back to the impacted user(s) in a timely manner working within defined SLAs. + Log and track incidents and requests via ServiceNow + Provide face to face as well as phone support to all users in the region, and more broadly as needed + Collaborate closely with other teams globally to work on resolving any escalated issues + Carry out support, build and installation of office IT equipment including PC, laptops and phones, screens etc. + Assist with project work and upgrades of infrastructure system + Update asset management system regularly with new and disposed assets + On occasion may be required to work out of office hours to support work requests including projects + Carry out other duties as assigned What to expect when you join our firm + Hybrid working and reasonable accommodations + Paid volunteer time to step away from your desk and into the community + Support to grow through professional development courses, qualification reimbursement and more + All-inclusive approach to Diversity, Equity and Inclusion + Parental leave benefits + Complimentary subscription to Headspace – the mindfulness app + Corporate membership to ClassPass and other health and well-being benefits + All employee events including networking opportunities and social activities Must have skills + Ability to provide exemplary levels of customer service + A can-do attitude and always willing to assist when needed + Solid grasp of Active Directory + Solid grasp of TCP/IP protocols + Solid grasp of MS Office suite and O365 + Knowledge of collaboration tools e.g. Zoom, MS Teams + Knowledge of client-side Citrix technology + Good working knowledge of ServiceNow, logging tickets and requests and tracking them + Good working knowledge of hardware and software troubleshooting processes for Dell/HP/Lenovo and other hardware providers + Good knowledge of ITIL and how to apply it Nice to have skills + Self-starter and proactive + Able to prioritize, track and keep on top of workload + Good understanding of group policies + Good working knowledge of server hardware installation and support + Good understanding of Cisco CUCM system and IP telephony + Good understanding of SCCM system and how applications are deployed via software center Supervisory responsibilities + No Potential for growth + Mentoring + On-the-job training expanding technical skills + Leadership development programs + Regular training + Career development services + Continuing education courses You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role. At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at recruiter@janushenderson.com Compensation information The base salary range for this position is AUD 70,000 – 80,000 This range is estimated for this role. Actual pay may be different. #LI-DNI Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion). All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.