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Required Skills:

3+ years' experience providing IT support to end usersExperience with Active Directory to manage user accessUtilizing ticketing systems such as ServiceNowAbility to troubleshoot software and hardware related issuesExperience supporting operating systems (Windows, iOS, and Android)Experience troubleshooting MS Office, Outlook, O365Must have top notch customer service skills

Desired Skills:

SCCM experienceKnowledge of Intune and/or Autosys Workload AutomationExperience troubleshooting SAP issues

Description of Role/Responsibilities/Project:

The Help Desk Analyst will serve as the first point of contact for end users to provide IT support. This person must have excellent communication and interpersonal skills to provide a high level of customer service. The Help Desk Analyst needs to have experience using an incident management/ticketing system to record, monitor and resolve incidents. This person will be responsible for going through troubleshooting and diagnostic steps to resolve hardware and software issues. If you have experience with SCCM and/or troubleshooting SAP issues, that would be a bonus. If you're an experienced IT Support professional then please apply here!

TT20255-CPC_1741053539 To Apply for this Job Click Here