The IT Service Desk Specialist II will support the Defense Health Agency (DHA) at an onsite location. This critical role is responsible for resolving technical issues and ensuring the smooth operation of IT services within the organization. The position requires a blend of advanced technical skills and exceptional customer service abilities to effectively support end-users.

As an IT Service Desk Specialist, you will:

Work with a team of driven, supportive and highly skilled professionals. Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of an IT Service Desk Specialist, you will:

Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.  Diagnose problems, and provide practical solutions to ensure seamless user experiences.  Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.  Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.  Support our customer base, particularly during peak periods or when staffing levels are reduced.  Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.