What You'll Do Log, diagnose and resolve intermediate to advanced computer-related calls. May coordinate the initial set-up and maintenance/repairs of desktop hardware and/or client software. Troubleshoot and identify complex problems, determine solutions or escalation path to specialized teams. Answer questions, research problems, implement and document solutions and follow-up with business partners or team. Log, diagnose, and resolve intermediate to advanced computer related calls. Ensure timely resolution or response to trouble calls to minimize impact on customer's daily activities. Decide and follow up on escalation steps with team, support areas, and vendors. Research, test and install hardware/software in accordance with established procedures and guidelines. May lead the selection, rollout, implementation, initial set-up and maintenance/repairs of desktop hardware and/or software, including the coordination of hardware relocation for business partners. Configure, install and maintain complex PC-related hardware and software in accordance with established procedures and guidelines and provide instruction/education to PC users in adapting new systems. Develop documentation for troubleshooting or applications and lead the training for team members and business partners. Monitor applicable systems and communicate issues in accordance with established procedures and guidelines. Identify trends and ensure systems are available and operational to keep overall downtime to a minimum. Review existing procedures to ensure that network customers are receiving appropriate assistance when reporting problems. May serve as technical expert on computer related projects and requests including testing applications, evaluating software and establishing procedures for hardware. Perform other job related duties and special projects as required. Who You Are High school diploma or equivalent required Computer-related designation or certification preferred 4-6 years related work experience required Advanced technical PC skills including knowledge of operating systems, networking and/or hardware required Must be detail oriented and have strong communication, customer service, analytical and problem-solving skills Ability to maintain confidentiality is essential May be required to provide on-call support Travel may be required, including overnight stays Skills That Will Help You Stand Out Experience supporting issues with Bloomberg and working directly with vendor Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $23.29 - $31.51 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Additional Information Work Environments This role offers in-office, hybrid (blending at least three office days in a typical work week) from Des Moines, IA, Work Authorization/Sponsorship At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 1/17/2025 Most Recently Posted Date 1/17/2025