Position Description: The successful candidate will be responsible for the configuration, installation, troubleshooting and repair of personal computers, printers, telephones, mobile devices and data communications equipment; configuration and support of mobile devices; installation, configuration and support of desktop software systems; troubleshooting and resolving software and hardware problems; rotate through the role of on-call Help Desk technician on a periodic basis; perform other duties as assigned. Key Responsibilities: + Works at the Help Desk receives Help Desk tickets and telephone calls focusing on answering computer user requests for assistance, problem solving with a goal of first call resolution, providing troubleshooting and resolving of software, hardware, mobile and network problems. + Daily maintenance tasks, imaging computers and remediate broken clients + Assesses and collects essential issue data relative to problem and customer information for the dispatching a work to next tier support. + Provides first and second-level technical customer support; first level of support duties are receiving trouble calls via Help Desk tickets, telephone and e-mail and resolving issues within scope of role; if problems need a higher level support, the Help Desk technician will dispatch a service ticket to the appropriate higher level support personnel. + Provide local hands on support when higher level support needs physical assistance; second-level support is solving routine technical problems remotely from the Help Desk. + Responsible for day to day manning of the Help Desk ticketing system for all computer related trouble reported by local end users. Qualifications: + Two (2) years of PC Technician experience in a business networking environment required + BS in Computer Sciences preferred + Microsoft MCSA or MCSE and A+ certifications preferred + Ability to lift and carry 50 pounds required + Ability to travel locally routinely required + Exceptional customer service/interpersonal skills required + Demonstrated extensive knowledge of personal computers in a networked environment including data and telecommunications equipment required + Knowledge of and experience with, local area networks and associated protocols and equipment. Specifically, Microsoft Windows, IOS environments, mobile devices, firewall technology and TCP/IP. Familiarity of Cisco networking equipment preferred What we can Offer You + A comprehensive compensation package including benefits + Ability to make a difference and lasting impact + Work in a dynamic, collaborative, progressive, and high-performing team + An Opportunity to transform Traditional Mining into the future of Digital Mining + Opportunities to grow and learn with industry colleagues are endless + Must be authorized to work in the US without work visa sponsorship