Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Please visit www.bruker.com.
Bruker Singapore is seeking for an IT Service Engineer based in Singapore. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two-year contract (subject to renewal).
ResponsibilitiesAreas of Responsibilities :
Operate the day to day IT Service Desk to our employees through emails and online ticketing system.Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.Responsible for all PC heath status; ensure all computers are properly patched and virus protected.Provide assistance to users regardless of their geographical location.Performing any other IT related duties including on-demand project.Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.Prepare and participate in disaster recovery and unscheduled shutdown drillsPrepare report as request by management.Willingness to travel up to 30% in Asia Pacific Any other ad-hoc tasks assigned Qualifications
Preferred experiences and qualifications:
Minimum Diploma level (preferred) in a Computer Science or equivalentITIL foundation certification highly preferred Some working knowledge in an IT Support OrganizationPreferably 1-3 years of related working experienceExperience in handling different level of end usersExperience in handling user request and communicate expectationCandidates with relevant qualifications are encouraged to apply
Technical Skills:
Working knowledge of Microsoft Server and Active DirectoryWorking knowledge of Microsoft Technology in GeneralWorking knowledge of Windows Operating SystemExcellent administration and reporting
Personal & Organizational Skills:
Good problem-solving skills.Good communication skills, written and verbally across all levels of the businessHigh analytical problem solving and troubleshooting skillsExcellent task management skillsCustomer service focusedFluent communication skills in English - both written and verbal
Bruker is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.
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