Job Posting End Date: January 19

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

What will you be doing?

13 Service Transition Manager
Hybrid –Basingstoke or Dorking 2 days a week

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families. 

In this role, you’ll use your strong technical background and in-depth knowledge of ITIL disciplines (qualified beyond Foundation level) to communicate complex technical information in a clear and credible manner. We are looking for someone with excellent problem-solving, collaboration, influencing, and conflict management skills to guide and support IT teams through key operational processes. 

Key Responsibilities:

•    Responsible for the service transition from projects into operation
•    Works with project and architecture teams to understand service impact of proposed solutions
•    Determines and defines support requirements associated with new and changes services
•    Captures and manages risks associated with the introduction of new services
•    Defines Service Acceptance Criteria and manages their completion
•    Defines entry and exit criteria for Early Life Support
•    Oversees the Early Life Support phase of projects to ensure full operational readiness
•    Creates documentation to track the transition of deliverables into operational support, to assist support teams in knowledge transfer, training and ongoing support
•    Works with stakeholders to highlight and address potential support gaps
•    Produce management information and reporting to show progress

Please note internally this role is titled Service Introduction Manager

In this role you can expect: 

•    Generous Bonus
•    Private Medical Insurance
•    DC pension scheme 
•    Life, medical and income Insurance 
•    Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion 
•    27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays) 
•    Salary sacrifice electric car scheme with free on-site electric chargers. 
 

We are an inclusive, diverse employer, where you can grow your future career with us without barriers. We’ll support and challenge you to be your best with a wealth of learning and development opportunities. 
 
If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.

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Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

We’ve built a supportive, inclusive environment where you can be yourself, whilst also being part of a growing organisation. From charity and volunteer opportunities to career growth, your possibilities are endless.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to careers@unum.co.uk.

Company:

Unum UK