Insight Global is looking for an IT Service Management Data Analyst to work for a large financial customer of ours.

This individual will play a critical role in supporting the implementation, process documentation, and management of the asset, configuration, and other ServiceNow process areas. This role will be responsible for building and maintaining operational reporting for ServiceNow functions, ensuring the accuracy and integrity of data being presented reconciled from operations to leadership. This role will collaborate closely with IT and business units to ensure effective asset and configuration management practices.

Responsibilities include ...
- Develop and implement comprehensive reporting for the management of processes, ensuring alignment with ITIL best practices and organizational goals.
- Collaborate with stakeholders to define and document requirements.
- Build dashboards for operational views, enabling the ability for teams to see relevant information necessary for managing their delivery of service.
- Design and implement trending reporting for tracking organizational improvements over time, and analyzing processes for improvement opportunities.
- Develop and deliver training programs for end-users to ensure effective adoption of reporting functions.
- Support other organizational reporting needs for activities executed and managed within ServiceNow.
- Identify areas for improvement and implement changes to enhance the efficiency and effectiveness of configuration management processes.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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