IT Service Management IV
Applied Materials
Key Responsibilities:
Monitor and Manage budget/spending balance of GIS, CAR/SC/SOW/PO, etc.Build and maintain partnership with key stakeholders (GCAB, site manager, etc.) in user departments to deliver excellent IT services with good communicationLead and manage vendor to provide professional IT support for daily operation and local or global project executionWork with global team members for global project implementation as well as IT troubleshootingSupport GIS Business Partner for IT operation process standardization, SOP documentation, etc.IT asset management methodology and Life Circle Management controllingIT operation ticket/task management as well as data analysisQualifications:
Bachelor’s degree in Information Technology or related fieldMore than 10 years of IT operation experience with increased responsibilitiesVery good oral and written communication skills in both Japanese and EnglishExcellent analytical skills, ability to manage multiple projects, and work well in a dynamic, global companyExperience in presenting to larger audience both in Japanese and EnglishAbility to travel to other locations within and outside of JapanCertified Microsoft/Cisco/Aruba Professional preferredRich experience of Service NOW system preferred a global companyAV-system experience preferredFunctional Knowledge
Demonstrates depth and/or breadth of expertise in own specialized discipline or fieldBusiness Expertise
Interprets internal/external business challenges and recommends best practices to improve products, processes or servicesLeadership
May lead functional teams or projects with moderate resource requirements, risk, and/or complexityProblem Solving
Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutionsImpact
Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policiesInterpersonal Skills
Communicates difficult concepts and negotiates with others to adopt a different point of viewQualificationsEducation:
Bachelor's DegreeSkills:
Certifications:
Languages:
English (Required), Japanese (Required)Years of Experience:
7 - 10 YearsWork Experience:
Additional InformationTime Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 10% of the TimeRelocation Eligible:
YesApplied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
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