Division: BENTELER Business Services
Functional Area: IT
Career Level: Professional
Contract Type: Permanent/Full-time
Weekly Working Hours: 40.00
Required Languages: English; Spanish
Requisition ID: 43119
At BENTELER, we make it possible. From promoting individual talents to international career prospects, or from generous opportunities for designing your career to personal development opportunities—at BENTELER, we always have answers to your questions about the future, based entirely on your personal needs. Diverse options that makes sure you can be anything and everything. Or, as we like to put it: BENTELER makes it happen!
Your Chance:
Process incidents and setting recorded in Service Now ITSM tool Cooperation with Service Managers, other teams and departments to improve processes or services Knowledge base article update/creation Reporting possible deeper technical problems or frequent repeted errors Willingness to share knowledge with 1st level IT support/ providing trainings Handling Dell related issues, ordering technicians Search for solutions independently and proactively Communicative support users in complicated cases
Your Personality:
Very good spoken and written knowledge of English + Spanish language An advanced technical experience Motivation to learn something more in all Enduser topics Be familiar with Windows settings and features Ability to do afternoon shifts Analytical thinking Communication skills Deeper analysis and solution finding for Incidents Team spiritWhat do we offer:
13. wage 5 weeks of holiday per year Sick days Home Office / surcharge for home office Electronic meal vouchers (200 Kč/per day) Monthly contribution to Cafeteria Language courses, possibility of further education Bonus for loyalty International working environment Discounted mobile tariffs for you and your family & friends (up to 6 phone numbers can be connected) Favourable location
Your contact
Daniela Kočová
BENTELER Human Resources
Phone: +420 296 170-675
Your new employer
The BENTELER Group always has the answer. That’s because in each of our divisions and at every one of our sites, you can benefit from the size and diversity of an international corporation with around 23,000 colleagues in nearly 26 countries.
As with BENTELER Business Services GmbH. Here, we group our expertise in central areas such as purchasing, IT, law, insurance, taxes and human resources. With our expert knowledge, we provide an optimal infrastructure and top services. With vision and perspective, we allow you to be, and become, everything you need to be. Or as we like to say: BENTELER makes it happen!