Description

The Role:

Logitech is looking for an IT Service Support Intern to provide IT support and training to our end-users across India and other regions. The role requires a service-oriented mindset, along with creativity in problem-solving. We are seeking an individual who is open, flexible, and a strong communicator. If you enjoy participating in projects and tackling challenges, this is an ideal opportunity for you.

The IT Employee Experience & Services Team is a global team that collaborates with other departments to support end users and IT equipment at Logitech sites.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. These are the behaviors you’ll need for success at Logitech. In this role, you will:

Provide IT service support, guidance, and training to end-users for various IT devices, applications, or processes.Troubleshoot hardware and software issues both locally and remotely.Conduct IT onboarding activities for new employees.Assist in the discovery of new IT business tools to support our business users and internal IT teams.Collaborate with internal IT teams on system testing, integration, and maintenance.Participate in product testing with business groups.Seek, suggest, evaluate, and implement process and technology improvements.

Key Qualifications:

To be considered, you must bring the following minimum skills and behaviors to our team:

Experience in end-user desktop supportProficiency in troubleshooting Windows 11, M365 and MacOSKnowledge of Google WorkspaceStrong communication skills, with comfort in working with various stakeholdersGood knowledge of hardware installation, cabling, and troubleshootingTroubleshooting skills for bug identification and resolutionStrong customer service skillsExcellent teamwork skillsAbility to work independently within a remote teamFluent in EnglishAdditional Preferred Skills:Knowledge of MS Intune, Apple MDM Device Management software, ServiceNow, or similar toolsFamiliarity with advanced printer/peripheral device troubleshooting and patch managementProject management/design thinking skills

Education:

Obligation to complete high school education

Currently pursuing an IT diploma/college or seeking a first IT-related experience