The IT Service Desk Specialist III will support the Defense Health Agency (DHA) at an onsite location. This critical role is responsible for resolving technical issues and ensuring the smooth operation of IT services within the organization. The position requires a blend of advanced technical skills and exceptional customer service abilities to effectively support end-users.

As an IT Service Desk Specialist III, you will:

Work with a team of driven, supportive and highly skilled professionals. Be part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

A week in the life of an IT Service Desk Specialist III, you will:

Ensuring seamless technology experiences for our end-users.  Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat.  Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems.  Handle escalated cases, tackling moderate to highly complex issues with confidence and skill.  Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced.  Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism.