Let’s be #BrilliantTogether

Desktop Technical Services Intern

Position Overview

The Desktop Technical Services Intern is a contributor to ISS’s global customer support organization.  The position is a component to delivering high quality services to our internal client and joins our IT team providing in-house technical PC hardware and software support.  A successful Technical Services team member is people-orientated and enjoys the challenge of resolving functional/technical questions and/or issues in a timely manner with in person interactions, on the phone, through chat vehicles, and remote connections. Solid technical expertise, willingness to learn and excellent customer care skills are essential for this role.

Key Responsibilities

Serve as the “Face of IT” to the customer community, providing a positive experience and reflecting a positive image of IT overall.

Hands on experience building, configuring, and supporting PCs and laptops as well as loading software, and conducting audits for unlicensed software.

Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs.

Independently install, configure and support ongoing usability of desktop computers, peripheral equipment and software.

Experience installing software, patches, updates on Desktops, Laptops, and Servers.

Experience troubleshooting basic network, software, and printing problems.

Excellent communicator with business users, team members and Service desk team members regarding status of activities.

Accept user calls, submitted tickets, manages work queue, and responds to work queues for the majority of the work day.  

Tracks and maintains hardware inventory including need to dispose or procure new hardware.

Works with procurement staff to purchase hardware and software.

A+ Certification, a plus

Maintain ongoing communication with customers, keeping them up-to-date with the progress of their tickets.  Serve as a liaison between other support teams and the customer as required.

Other duties as assigned.

Desired Experience and Qualification

Experience in building, installing, configuring PCs.

Knowledge of structured Service Desk functions and operation under ITIL framework

Excellent written and verbal communication skills, telephone manner and a friendly disposition.

Show initiative when attempting to resolve incidents and requests to provide the best service possible.

Ability to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.

Able to remain calm and focused in a highly pressurized and time orientated environment

Ability to coordinate & prioritize effectively & efficiently

A+ certification

#LI-MCG95

#INTERNSHIP

#IT

What you can expect from us

Our people are the moving force behind ISS STOXX. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS STOXX

ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit. 

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.