Apply Description

POSITION PURPOSE:

Under the general supervision of the IT Operations Manager, this position is responsible for providing technical support to users of desktop computer, telephone, and office equipment.

ESSENTIAL FUNCTIONS:

Performs corrective and preventive maintenance of desktop computers, telephones, and office equipment.Performs installation and configuration of hardware / software for desktop computers, telephones, and office equipment.Builds, tests, and deploys computers with correct software for the installation.Performs periodic inventories of desktop computer, telephone, and office equipment.Pulls data cables as necessary to accomplish task at hand.Accurately documents all work performed in Help Desk software application.Ensures that customer needs are the first priority when approaching work assignments.Fosters a sense of teamwork and collaboration within the department and property by demonstrating respect for others’ judgment and capabilities, and gives praise/recognition to those who earn it.Maintains confidentiality of verbal, written and electronic information. Limits access to information on a job-related, need-to-know basis.Ensures that both written and verbal communications are clear, concise, complete, accurate and effective. Requirements

QUALIFICATIONS:

Associate of Science in Computer Information Systems or equivalent mix of experience and certification / degree required.1 year prior experience in customer service related field preferred.Prior experience in hands-on preventive and corrective maintenance of desktop computer systems preferred.Microsoft Certified Desktop Support Technician or Comptia A+ certification preferred.Achieve passing score on basic computer skills exam.Advanced computer skills with education or equivalent experience in repair and maintenance of computer systems.Must be willing and able to work holidays and weekends as needed.Excellent organizational, verbal, interpersonal, and customer relations skills.Must be 21 years of age or older.Current Oregon Drivers License with the ability to qualify for the UIDC’s Drivers Program.Must be able to obtain a Class III Gaming LicenseEmployee must maintain a neat, clean, and well-groomed appearance at all times. (Specific Standards available)