We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

 

Summary:

As an IT Solution Owner Expert, you will work in a worldwide agile team (level 3 support) and use your technical expertise to operate SAP's service and support solutions with the necessary reliability. From the IT Operation hub in Prague, Czech Republic you will closely work together with the other hubs in Germany, Americas and APA. You can quickly increase your expert knowledge on new technologies and root cause analysis and optimization secrets. We continuously adopting the lean agile methodology and touching new work movement ideas. If you proofed your expertise and skills already in level 1 and level 2 support teams, this is your opportunity to even grow further.

 

The Role:

You will operate, design, and develop systems, applications, products, services, and data to optimize and automate SAP’s business processes to improve work efficiency. You will engage with business stakeholders and other technology teams to deliver solutions to business requirements. Perform technology integration through learned technology coding languages. Facilitate the system/service/product lifecycle, and ensure stable, secure, performant, and high available operations. You will engage with the business in an agile way. Revise and update existing programs and provide required documentation. 

Key tasks are to manage cloud technologies like SAP Cloud Connectors and Business Technology Platform, the associated architectural styles (e.g. microservices, containerization, serverless architectures) and web development stacks.
You will also closely collaborate with the Remote Connectivity Team which is currently transitioning this core SAP Support application into the Cloud. A DevOps operational model will be formed with this team. Any experience you already have with Kubernetes/Kyma, managing Pipelines, monitoring/alerting using Dynatrace or SAP Cloud ALM or even already developed BTP applications yourself will be beneficial.

 

 

What you bring:

10+ years of work experience with SAP & ServiceNow Experience in SAP Technology (ABAP, SCC, BTP) and Strategy Experience in ServiceNow Technology and Strategy Experience in E2E Support Processes (Ticketing, ITdirect, customer oriented, incident management, problem management, escalations) DevOps or Software Development experience

To apply for an IT Solution Owner Expert, you should have touchpoints to General IT technologies, not only from an application perspective. To apply you should be aware of the term “SAP System Administrator”. Probably you attended an ADM100 training already? A big plus are skills in ServiceNow Technology and Strategy. Great, if you have already touchpoints with PMI and agile methods. If you are a Developer which would like to have a look from the other side and have interests in operations this most likely would make your DevOps task more easier for you.
 

We expect an analytical approach, good communication skills and confidential dealing with customers and colleagues across organizational boundaries and cultural differences. English language fluently written and spoken is taken for granted.

 

 

 

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 411473  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: Virtual - Portugal #LI-Hybrid.