Welcome page Returning Candidate? Log back in! IT Solutions Architect Job Locations US-MA-Bedford Job ID 2024-7380 Type Regular Full-Time Shift Not Applicable Category Field Service Overview

Werfen

 

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain.  We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

 

Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality. We’re passionate about providing healthcare professionals the most valuable and complete solutions to improve hospital efficiency and enhance patient care.

 

Position Summary:

 

The IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL’s IT Solutions.  This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives.

 

Generate design to address customer needs, work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions. 

         

Responsibilities

Key Accountabilities:

 

Essential Functions:

Provides pre-sale consulting, design, implementation and go-live support to current and potential customersPerforms detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needsCollaborates with Sales & Applications Consultants to design customer solutionsPlans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approvalServes as voice of the customer liaison with internal stakeholdersProvides escalated on-site support as requested by IT Solutions ManagerProvides Project Management support during solution implementationResponsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframeUnderstands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.Ensures designs are in compliance with all regulatory policies, procedures and records

Secondary Functions:

Other duties and responsibilities as assigned by IT Solutions Manager

 

Budget Managed (if applicable):

N/A

 

Internal Networking/Key Relationships:

 

To be determined based on department needs, to include interactions such as:

Commercial Operations Organization | Implementation and Project Team Marketing IT Solutions ­­Client Services

 

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:Strong interpersonal and communication skills, both verbal and writtenAbility to author documents, diagrams, and presentationsAbility to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadershipAbility to work in a regulated environmentAbility to work under own initiative /self-motivatedDemonstrated ability to solve complex technical challengesAdaptability; ability to manage workload and competing prioritiesHighly Collaborative; ability to work cross-functionally, with multi-disciplined teams Qualifications

Minimum Knowledge & Experience Required for the Position:

 

Education:

Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.

Experience:

Minimum of five years’ experience in customer facing/support role within medical device or healthcare fieldFamiliarity working in a health care setting or equivalent experience, practical experience as a Systems IT Analyst or related IT field, preferredProject Management experience desirable.

Additional Skills/Knowledge:

Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferredWorking knowledge of the health care industry, preferredExperience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT/POCT DevicesLanguage: Fluency in English required

International Mobility: Required:

No

Travel Requirements:

Up to 50% of time

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact NAtalentacquisition@werfen.com for assistance.

 

We operate directly in over 30 countries, and in more than 100 territories through distributors.  Annual revenue is approximately $2 billion and more than 5,000 employees around the world comprise our Werfen team.

 

www.werfen.com

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