Welcome page Returning Candidate? Log back in! IT Solutions Implementation Engineer Job Locations US-MA-Bedford Job ID 2024-7874 Type Regular Full-Time Category Customer & Technical Support Overview

Position Summary:

 

This position is responsible for the successful implementation of Werfen’s data management solution(s) for new and existing Werfen customers in collaboration with the IT Solutions Architect.  This includes, but is not limited to, completion of all required post sale technical implementation activities, ensuring the product application/solution functions to specifications.  Ensures customer satisfaction during the installation, validation, integration and go-live processes.

Responsibilities

Key Accountabilities

Essential Functions:

Collaborates with IT Solutions Architects, and/or stakeholders to translate customers’ functional and business requirements to ensure functional specifications are converted into flexible, scalable, and maintainable solution designsDesigns, gains agreement, and communicates professional project plans for customer implementations, utilizing IL’s appropriate products and solutionsManages expectations, identifies risks, and formulates plans to minimize impacts to the project.Coordinates activities to ensure project progresses on schedule while meeting all other specified project performance parameters.Actively participates in and conducts pre-implementation, implementation and post-project review meetings for customers and internal stakeholders.Performs troubleshooting during the implementation to ensure IT solutions are fully functional and utilized as planned.Understands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfaction.Ensures designs are in compliance with all regulatory policies, procedures and records

Secondary Functions:

Assess new and upgraded software and related hardware to determine technical implementation plan for commercial introductionOther duties and responsibilities as assigned

Budget Managed (if applicable):

N/A

 

Internal Networking/Key Relationships:

To be determined based on department needs, to include interactions such as:

Commercial Operations Organization | Implementation and Project TeamStrategic Business Unit | Marketing | ServiceOn-Market Engineering

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:Strong interpersonal and communication skills, both verbal and writtenAbility to author documents, diagrams, and presentationsAbility to communicate effectively, influencing customers and internal teamsAbility to gather, analyze and articulate high-level business capabilities and requirementsAbility to work under own initiative /self-motivatedAbility to work in a regulated environmentDemonstrated ability to solve complex technical challengesAdaptability; ability to manage workload and competing prioritiesHighly collaborative; ability to work cross-functionally, with multi-disciplined teams Qualifications

Minimum Knowledge & Experience Required for the Position:

 

Education:

Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered.

Experience:

Minimum of five years’ working in an IT support role. Focus on IT applications preferred.Minimum of five years’ experience with Healthcare IT requirements required: Interface Engines, IT Security for healthcare environments, Connectivity, Databases ADT/POCT Devices required.Project Management experience desirable

Additional Skills/Knowledge:

Advanced Knowledge of clinical/healthcare IT environmentsAdvanced Knowledge of cybersecurity, keeps current within industry trends and mitigationAdvanced Knowledge of IL IT Solutions portfolio applications to determine functionality meets customer needsLanguage: Fluency in English required

International Mobility: Required: 

No

Travel Requirements:

Up to 30% travel Options Apply for this job onlineApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQs

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