IT Solutions Specialist
AirSwift
IT Solutions Specialist – Port Arthur, TX
Our client is seeking an IT Solutions Specialist to work within their facilities located in Port Arthur, TX on a 1-year assignment.
The IT Solutions Specialist is responsible for end-user support, including diagnosing and troubleshooting computer hardware, software, mobile devices, AV equipment, printers, phones, applications, and other related peripherals. This role ensures prompt and thorough resolution of issues and provides single-point-of-contact accountability for technical assistance and client support to executives and other staff. The IT Solutions Specialist communicates and collaborates with clients to support their daily business tasks, employing excellent interpersonal relationship skills, a structured approach, and a forward-thinking methodology. The position is also responsible for supporting the company's media experience, including video walls, content displays, and conference room technologies.
Job Responsibilities:
Technical End User Support and Executive Support Provide first contact resolution for client issues/problems/questions per standards and Service Level Objectives (SLOs), including post-resolution follow-ups. Log, prioritize, research, respond, track, escalate (if needed), and resolve client issues/requests. Respond to client requests/issues related to installing/upgrading software, installing hardware, configuring systems/applications, supporting connectivity, and resetting passwords. Create and manage quality support tickets to gather necessary information, obtain approvals, update statuses, and route issues to proper teams. Use tools like Active Directory to manage end-user accounts, including onboarding/offboarding and account modifications. Provide support for smartphones, tablets, and other devices. Assist with client moves/adds/changes and installations of devices at new sites. Perform preventive maintenance for workstations, printers, and peripherals. Offer reliable guidance and support to team members. Support the Digital Media Environment Identify, diagnose, and resolve problems related to video and audio-based media. Support digital content on media players and Hiperwalls, including display configuration, troubleshooting, scheduling, and stakeholder communication. Perform support for conference room technology, enabling external conference meeting support. Handle change management, process documentation, development of runbooks for digital systems, and peer training. Support on-site installation and maintenance efforts by external vendors. Other Support Responsibilities Participate in an on-call rotation during and after normal business hours. Rotate through client support functional areas, including service desk, desktop, executive support, and digital services. Recommend process improvements to optimize team resources and abilities. Handle project-oriented tasks for service-related improvements and changes. Write, maintain, and update operating procedures, process documentation, and instruction materials. Provide status updates to management. Perform other duties as assigned. Required Skills Experience supporting Microsoft operating systems, including expert knowledge of 2008 Server, Windows 7, and Windows 10. Familiarity with PC and Mac hardware platforms, operating systems (Windows and Apple OS), and mobile devices. Proficiency with Windows Desktop Operating Systems, Office 365, and business software. Ability to train clients, including executives, in new technologies. Strong troubleshooting, issue resolution, and customer service skills. Excellent interpersonal, organizational, and communication skills. Demonstrated aptitude for working with digital hardware, software, and content. Strong teamwork and the ability to effectively manage client expectations. Knowledge of digital communication strategies. Strong documentation skills and attention to detail
Education/Experience
Associate's Degree in Computer Science/MIS-related field or equivalent work experience. 3 years of experience as a Computer Support Technician supporting a 24x7 operation. 3 years of relevant work experience with senior-level management clients. 1 year of experience in digital media and audio-visual systems. Experience in team-oriented, collaborative environments.
Our client is seeking an IT Solutions Specialist to work within their facilities located in Port Arthur, TX on a 1-year assignment.
The IT Solutions Specialist is responsible for end-user support, including diagnosing and troubleshooting computer hardware, software, mobile devices, AV equipment, printers, phones, applications, and other related peripherals. This role ensures prompt and thorough resolution of issues and provides single-point-of-contact accountability for technical assistance and client support to executives and other staff. The IT Solutions Specialist communicates and collaborates with clients to support their daily business tasks, employing excellent interpersonal relationship skills, a structured approach, and a forward-thinking methodology. The position is also responsible for supporting the company's media experience, including video walls, content displays, and conference room technologies.
Job Responsibilities:
Technical End User Support and Executive Support Provide first contact resolution for client issues/problems/questions per standards and Service Level Objectives (SLOs), including post-resolution follow-ups. Log, prioritize, research, respond, track, escalate (if needed), and resolve client issues/requests. Respond to client requests/issues related to installing/upgrading software, installing hardware, configuring systems/applications, supporting connectivity, and resetting passwords. Create and manage quality support tickets to gather necessary information, obtain approvals, update statuses, and route issues to proper teams. Use tools like Active Directory to manage end-user accounts, including onboarding/offboarding and account modifications. Provide support for smartphones, tablets, and other devices. Assist with client moves/adds/changes and installations of devices at new sites. Perform preventive maintenance for workstations, printers, and peripherals. Offer reliable guidance and support to team members. Support the Digital Media Environment Identify, diagnose, and resolve problems related to video and audio-based media. Support digital content on media players and Hiperwalls, including display configuration, troubleshooting, scheduling, and stakeholder communication. Perform support for conference room technology, enabling external conference meeting support. Handle change management, process documentation, development of runbooks for digital systems, and peer training. Support on-site installation and maintenance efforts by external vendors. Other Support Responsibilities Participate in an on-call rotation during and after normal business hours. Rotate through client support functional areas, including service desk, desktop, executive support, and digital services. Recommend process improvements to optimize team resources and abilities. Handle project-oriented tasks for service-related improvements and changes. Write, maintain, and update operating procedures, process documentation, and instruction materials. Provide status updates to management. Perform other duties as assigned. Required Skills Experience supporting Microsoft operating systems, including expert knowledge of 2008 Server, Windows 7, and Windows 10. Familiarity with PC and Mac hardware platforms, operating systems (Windows and Apple OS), and mobile devices. Proficiency with Windows Desktop Operating Systems, Office 365, and business software. Ability to train clients, including executives, in new technologies. Strong troubleshooting, issue resolution, and customer service skills. Excellent interpersonal, organizational, and communication skills. Demonstrated aptitude for working with digital hardware, software, and content. Strong teamwork and the ability to effectively manage client expectations. Knowledge of digital communication strategies. Strong documentation skills and attention to detail
Education/Experience
Associate's Degree in Computer Science/MIS-related field or equivalent work experience. 3 years of experience as a Computer Support Technician supporting a 24x7 operation. 3 years of relevant work experience with senior-level management clients. 1 year of experience in digital media and audio-visual systems. Experience in team-oriented, collaborative environments.
Confirm your E-mail: Send Email
All Jobs from AirSwift