For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview: Reporting to the Head of Sales Xerox IT Solutions
The IT Solution Specialist role will bridge the gap between technical pre-sales and the sales team, focusing on delivering tailored IT solutions to meet client needs. This role involves identifying client challenges and understanding key business requirements delivering innovation with aligned IT solutions. Key focus on driving revenue growth from both existing and new clients, working with the sales account team through consultative selling. The IT Solution Specialist will be aligned to the field sales team and work closely with technical teams, vendors, and clients to ensure successful growth of our IT services portfolio into existing and new clients, forging long-term partnerships.
Key Role Tasks and Activities:
Proactive Client/Prospect Engagement & Account Management working in tandem with the sales team: Initiate meaningful IT strategy conversations with both current and new clients and serve as the first technical point of contact, ensuring client needs are met through tailored solutions and impactful presentations, driving relationship success and business value.
1. Client Engagement and Relationship Management
Identify and engage with prospective clients to understand their IT needs and business objectives. Build and maintain strong relationships with clients to ensure long-term partnerships. Act as a primary point of contact for clients throughout the sales process.2. Solution Development and Presentation
Collaborate with technical teams to help identify and propose tailored IT solutions. Organize and lead product demonstrations, presentations, and technical discussions with clients, ensuring appropriate internal resources and partners are involved. ensure solutions meet both client needs and organizational goals.3. Sales Strategy and Execution
Develop and execute strategies to achieve sales targets and drive business growth. Identify new sales opportunities through market research, networking, and client referrals. Monitor industry trends and emerging technologies to stay ahead of the competition.4. Collaboration and Teamwork
Work closely with sales and technical pre-sales to develop viable solutions. Align with marketing teams and partner management to create campaigns and materials to support sales efforts. Provide feedback to product and development teams based on client insights and market demands.5. Performance Tracking and Reporting
Maintain accurate records of sales activities, client interactions, and pipeline progress within Salesforce Prepare regular reports on sales performance, forecasts, and vendor innovation.Monitor client satisfaction and ensure continuous client innovation.WHAT YOU NEED TO SUCCEED
Essential
Proven expertise in IT services solutions, delivering tailored offerings that meet client needs. Strong understanding of IT infrastructure, cloud solutions, software, and networking. Ability to quickly learn and adapt to new technologies and product offerings. Strong desire to continually develop knowledge and skillsets on IT solution products. Proficient in using Microsoft Office, Salesforce CRM, and Microsoft Teams to improve client communication, and drive productivity. Strong verbal and written communication skills, for effective interaction with the sales team and end user clients Great interpersonal, negotiation, and presentation capabilities, enabling effective engagement with clients and colleagues Strong customer engagement skills, emphasizing your ability to build and exceed client relationships and build long standing partnershipsDesirable
Personal drive, internal motivation, and a relentless pursuit of high achievement in every endeavor Willingness to work in a fast-paced environment and constantly adapt to the situation Effectively prioritize and manage multiple tasks and deadlines to ensure timely project completion while maintaining a high level of productivity
Competencies
Excellent prioritization, organizational, time management as well as the ability to adapt to shifting priorities and work under pressure to meet targets. High level of attention to detail with ability to work under pressure in a fast-paced environment, executing multiple tasks while meeting strict deadlines. Collaborative team player who is willing to tackle the unexpected, embrace change and work cooperatively in diverse group situations. Resilient and confident, able to work under pressure whilst maintaining a high professional standard