Job Description

 

Do you thrive in a fast-paced IT environment where you can utilize your technical expertise and language skills to make a real difference?  Are you passionate about delivering exceptional customer service?  If so, Danfoss has an exciting opportunity for you in our IT Service Desk Team!

We are seeking a highly motivated and customer-oriented IT Specialist to join our dynamic team. In this role, you will play a crucial part in ensuring smooth IT operations by providing first-line technical support to our English (also German or Danish) speaking customers

 

If you are a team player with a passion for IT and a commitment to delivering exceptional customer service, we encourage you to apply. Please submit your English version cv. Please note that the job shall be hybrid

Job Responsibilities

 

At this job you will:

Provide efficient and effective technical support via phone, email, and live chat to resolve IT incidents and fulfill service requests. Utilize ServiceNow ITSM platform for ticket management, incident resolution, and knowledge documentation. Troubleshoot and resolve technical issues related to various software, hardware, and network services. Escalate complex incidents to higher-level support teams while maintaining timely communication with end-users. Contribute to the creation and maintenance of knowledge base articles and support documentation. Stay up-to-date with the latest IT trends and technologies. Background & Skills

Your profile:

Proven experience in a technical support or service desk role. Strong understanding of ITIL framework and best practices. Proficiency in using ServiceNow ITSM platform. Excellent communication and interpersonal skills. Fluent in English (German and Danish skills are a huge plus). Strong problem-solving and analytical abilities. Employee Benefits

 

Among the benefits we offer with your employment are: 

Bonus system Paid vacation Flexible working hours Possibility to work remotely insurance

The detailed benefits list shall be provided during the recruitment process.

Danfoss – Engineering Tomorrow

 

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

 

 

#LI-AB1

#LI-Hybrid