Description The IT Specialist will provide hands-on technical support for a variety of client IT needs, focusing on Level 1 and Level 2 technical issues. This role requires strong troubleshooting abilities, familiarity with server and networking basics, Office 365 expertise, and a commitment to exceptional customer service. The ideal candidate will have experience supporting diverse IT environments and a passion for solving technical challenges with professionalism and care. This is a Direct Hire/Permanent Placement position. Day to day will include: Technical Support: + Troubleshoot and resolve Level 1 and Level 2 technical issues for clients promptly and effectively. + Respond to IT support tickets, prioritizing based on urgency and impact. Office 365 Administration: + Support clients with Office 365 user management, migrations, troubleshooting, and configuration. + Assist with user onboarding/offboarding and access permissions. Networking & Server Support: + Provide basic server and networking support, including configuring, monitoring, and troubleshooting routers, switches, firewalls, and other network devices. + Monitor network performance and assist in identifying and resolving issues. Customer Service: + Foster positive client relationships by delivering exceptional, professional, and responsive technical support. + Act as the first point of contact for client IT needs, ensuring a positive user experience. Documentation & Reporting: + Maintain accurate documentation of technical issues, solutions, and client systems. + Provide clear and concise updates to clients and internal teams as needed. Proactive Problem Solving: + Monitor client systems and identify potential issues before they escalate. + Recommend strategies for optimizing technology environments. Requirements Required: + Proven hands-on experience supporting IT environments, with Level 1 and Level 2 technical issue resolution. + Solid understanding of Office 365 administration and support. + Basic server and networking knowledge, including some familiarity with routers, switches, firewalls, and network protocols. + Exceptional troubleshooting and problem-solving skills. + Strong organizational and time management abilities with attention to detail. + Excellent verbal and written communication skills. Preferred: + Experience in a managed services provider (MSP) environment. + Familiarity with Windows Server environments, Active Directory, or similar technologies. + Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications, etc.). Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .