Summary This position serves as an IT Specialist located in the Department of Justice (DOJ), Justice Management Division (JMD), Executive Secretariat (ExecSec) in Washington, D.C. The incumbent of this position serves as an IT Specialist responsible for performing a wide range of information technology services, ensuring efficient operations and maintenance of the electronic correspondence management system and associated devices. Responsibilities As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. The duties and responsibilities of an IT Specialist generally include, but are not limited to, the following: 1. Serves as an IT Specialist responsible, for performing a wide range of information technology services, ensuring efficient operations and maintenance of the electronic correspondence management system and associated devices. 2. Provides telecommunications services and program analysis while collaborating with team members, the Executive Secretariat correspondence staff, and the Assistant Directors to complete assignments. 3. Oversees and initiates corrective or preventative measures to rectify immediate problems and prevent future occurrences in IT or telecommunication programs. 4. Provides customer technical assistance and support for all users. 5. Researches complex issues and assists staff with inquiries regarding DOJ initiatives, use of various reference materials and/or a variety of administrative policies, regulations and procedures. 6. Surveys system operations to identify potential systems problems, which could lead to loss or serious interruption of service. 7. Performs other duties as assigned in accordance and within scope of position description. Requirements Conditions of Employment Qualifications To qualify for the position of IT Specialist at (GS-2210-11), you must meet the basic qualification requirements listed below AND possess the required specialized experience specific to this series and grade you're applying to. If you are a current or former government employee on a permanent appointment in the competitive service, you will need to demonstrate 1-year (52-weeks) at the next lower grade level, to meet the time-in-grade requirements for this occupational series and grade. Additionally, please ensure to submit an applicable SF50 (please refer to the "required documents" section for additional information). Basic Education Requirement: In order to qualify for the 2210 series at GS-09 and/or GS-11, applicants must possess one of the following: Applicants must have undergraduate or graduate education with a degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. OR General Experience: Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Specialized Experience: For the GS-11, you must have one year of specialized experience equivalent to at least the GS-09 grade level in the Federal Service. Specialized experience is defined as: 1) Assists in drafting proposals to recommend solutions with regard to issues related IT systems, hardware or software; 2) Conducts analysis of IT policies or guidelines; and 3) Assists in the design of systems tests protocols or optimizing the functionality of systems, networks or data. BASIC REQUIREMENT Applicants must have IT-related experience demonstrating each of the four competencies listed below. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. You MUST meet all qualification requirements, including Time-in-Grade, by the closing date of this announcement, 01/17/2025. Your resume must support your responses to the online questionnaire and the qualification requirements. Failure to do so may result in an ineligible rating. See the Required Documents section for important notes about what must be included in your resume. After you submit this application, you will receive an e-mail informing you that a USA Hire assessment is required of you. You will have 48 hours from the closing date of this announcement (01/17/2025) to complete the assessment as this assessment is part of your application. Education If you are relying on your education to meet qualification requirements, please see the statements below: Education must be reviewed and certified by an accrediting institution recognized by the U.S. Department of Education, in order for it to be creditable towards your qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For more information about this requirement, please visit the U.S. Department of Education website for Foreign Education Evaluation. All documentation must be in English or include an English translation. Additional Information The bullets below outline the various groups of applicants that fall under the term "status candidates". This vacancy is open to applicants from any of the groups listed below: When you apply you'll have the chance to claim an eligibility pathway, be sure you fully read each statement and any links provided to make sure you know which eligibility you qualify for. See a full list and learn more at USAJOBS, see: What does Status Candidate mean? or Which Jobs am I Eligible to Apply for? CURRENT AND FORMER FEDERAL EMPLOYEES: For more information, see USAJOBS Federal Employees. CAREER TRANSITION PROGRAMS (CTAP or ICTAP): For more information visit: USAJOBS Career Transition Programs VETERANS AND MILITARY SPOUSES: Please see USAJOBS Veterans Preference for more details. SCHEDULE A, PERSONS WITH DISABILITIES Learn more at USAJOBS - Individuals with Disabilities. General Employment Information: DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: https://www.justice.gov/jmd/page/file/1394116/download SELECTIVE SERVICE: If you were born male, on or after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. Additional information is found at: www.sss.gov. REASONABLE ACCOMMODATION REQUESTS: DOJ policy can be found at: https://www.justice.gov/jmd/reasonable-accommodation#policy. If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire This position is excluded from the bargaining unit.