IT Specialist Hiawatha, IA (http://maps.google.com/maps?q=925+N.+15th+Ave.+Hiawatha+IA+USA+52233) Apply Description WCI is committed to building a championship culture centered around caring, learning, and results that provides the benefits of a small family-owned company where each WCI’er is appreciated, able to make a difference, and work as a team. We are looking for new talent to join our IT team! We are looking for individuals who align with our core values: + Agile + Genuine + Team Driven We offer: + Individual medical coverage to our team members at no cost! Family plans are also available with a portion paid by team members + Annual profit-sharing bonus + Paid time off and paid holidays + 401K with company match and safe harbor contributions + Work environment focused on high quality and safety standards What you’ll be doing: + Serving as the first point of contact and triage inbound technical calls and emails, maintaining ownership until resolution is found + Diagnosing hardware, software, printing and network connectivity issues and resolve as appropriate + Installing, configuring and maintaining end user hardware, software and peripherals + Providing consistently high quality, professional and solution-oriented service approach for end users + Assisting with documentation of Help Desk processes + Maintaining IT vendor relationships including data centers, equipment suppliers, ISPs, and software suppliers + Contribute to internal facing IT projects + Lifting 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently + Performing other duties as assigned + Working on-site in Hiawatha, Iowa WCI has grown from $50M in annual sales to more than $375M in the last 10 years. During the same period, we have added 5 new locations bringing the total up to 9, including 1 located internationally. That growth has provided an opportunity to further expand our vision with our customers and increase our capacities. Requirements What we are looking for: + Ability to learn, IT is a constantly changing landscape and to be successful in this position requires you to always be moving your skills forward + Ability to translate technical concepts into easy instructions for non-technical staff + Ability to communicate effectively both verbally and written to varied levels of audiences + Ability to diagnose a problem by working with end user to better understand the problem and to come to a root cause and solution + Ability to install, configure and maintain end user hardware, software and peripherals + Diagnose hardware, software, printing and network connectivity issues and resolve as appropriate + Experience supporting Windows Desktop, Active Directory, and Azure/Office 365 + Experience with remote support tools + Basic Understanding of Networking and Server Environments + Ability to work independently with strong organizational and time management skills + Ability to act in a partnership role, between relevant internal and external team members. + Substantial exposure to data processing, hardware platforms, enterprise software applications and outsourced systems, including but not limited to: Windows operating system, SQL Server, Security, Networking, Microsoft, Cloud Computing, VOIP, Virtualization, Mobile Technologies, and Business Intelligence. + Good understanding of computer systems, tablets, mobile devices and other technology products + Minimum 1-year experience in the field of Information Technology + High school diploma or GED (required) + Associate or Bachelor’s Degree (preferred) + Occasional travel to other locations for in-person support and installation