AVEVA is creating software trusted by over 90% of leading industrial companies. **Salary Range:** $55,500.00 - $92,500.00 **This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.** **Job Title: IT Specialist** **Location: Scottsdale, Arizona** **Employment Type: Full-Time** **About the role:** The primary focus of this role is to embark on a dynamic learning journey, actively participating in providing technical support to end-users, troubleshooting issues, and contributing to the enhancement of overall user satisfaction through hands-on experience and mentorship in the field of IT support. This role encompasses hands-on learning in technical problem-solving, active participation in end-user support, gaining insights into issue troubleshooting, contributing to the improvement of user satisfaction, and cultivating valuable mentorship experiences in the dynamic field of IT support. **Primary Responsibilities:** + Engage proactively in providing technical support to end-users, gaining practical experience in addressing a diverse range of IT-related issues. + Acquire and apply troubleshooting skills to identify and resolve technical problems encountered by end-users, under the guidance of mentors and senior team members. + Actively pursue opportunities for learning and skill development in various aspects of IT support, including hardware, software, and network troubleshooting. + Learn to maintain accurate records of support activities, including documenting issues, resolutions, and relevant user interactions, contributing to knowledge sharing within the team. + Collaborate closely with senior team members, leveraging their expertise to enhance problem-solving abilities and gain insights into best practices in IT support. + Develop a strong understanding of IT policies and procedures, ensuring compliance with organizational guidelines and industry best practices. + Embrace opportunities for professional development, attending training sessions, workshops, and acquiring relevant certifications to enhance technical knowledge and skills. + Following Shift Left (follow the sun module) + Windows upgrade rollouts to latest versions + Monitoring Dashboard. **Qualifications:** + Proven experience in computer troubleshooting and support. + Strong problem-solving skills. + Excellent communication and interpersonal skills. + Knowledge of Windows 10/11, Office 365, and networking concepts. + Familiarity with remote support tools and Active Directory. + Ability to adapt to a global and diverse user base. + Demonstrate soft skills, including active listening, teamwork, and professionalism. + Understand and empathize with user incidents and requests. + Foster team relationships with other team members and maintain a global mindset. + Available in case of emergencies. Find out more: https://www.aveva.com/en/about/careers/ **USA Benefits include:** Flex work hours, 20 days PTO rising to 25 with service, three paid volunteering days, primary and secondary parental leave, well-being support, medical, dental, vision, and 401K. It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out more: aveva.com/en/about/careers/benefits/ **Hybrid working** By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. **Hiring process** Interested? Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out more: aveva.com/en/about/careers/hiring-process **About AVEVA** AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/ Find out more: aveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Empowering you with pioneering tech AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies. If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers (https://www.aveva.com/en/about/careers/) . For more information about our privacy policy and how to manage cookies, visit our Privacy Policy (https://www.aveva.com/content/dam/aveva/documents/external/AVEVA-Recruitment-Candidate-Fair-Processing-Notice-2024.pdf) .