It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Epiq is seeking a skilled IT Specialist to assist with Tier 1 level requests in a professional law firm setting. This is an on-site position and candidates will need to work in the office Monday-Friday.

Essential Job Responsibilities

Provide support for technical requests and flex services with a "can do" attitude and philosophy

Maintain a positive team-player mentality

Field incoming support requests from end users via telephone, email and service desk system queue in a courteous and timely manner

Accurately communicate with client staff and EPIQ team members regarding commitments, deadlines, challenges, requests, etc.

Assist with conference room support for technology, including video conferences and laptop connections 

Assist with managing the hardware inventory, monitor and distribute

Assist in troubleshooting problems with computers, printers, phones and other peripherals

Deliver on service commitments in a timely and accurate manner

Assist with deployment of new software, programs, and hardware swaps

Complete hardware moves (disconnect & reconnect at new location) 

Complete routine hardware checks on printers, copiers, and equipment

​Qualifications & Characteristics

High School Diploma or equivalent

Minimum of 1-year professional level work experience

Previous experience in a client service-oriented field preferred

Ability to lift or move 40 lbs. or greater

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc.

Excellent organizational skills and 

Strong initiative required; ability to work independently with minimal direct supervision

The Compensation range for this role is 26.24 to 32.80 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.