Summary Reemployed annuitant: This vacancy does not meet the criteria for appointment of annuitants. The salaries noted in this announcement are the base salary and locality pay for the Rest of U.S. pay schedule at the GS-13 step 01 and step 10 levels. The General Schedule (GS) basic pay schedule varies by geographic locality. To view pay rates in a specific location visit the Office of Personnel Management pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/. Responsibilities Develop, configure, and customize ServiceNow applications and services, specifically focusing on SPM and IRM modules Collaborate with stakeholders to gather requirements and translate them into technical solutions. Implement integrations with other enterprise systems and tools to ensure seamless data flow and process automation. Conduct unit testing and support system integration testing to ensure the quality and functionality of ServiceNow solutions. Provide ongoing support and maintenance for the ServiceNow platform, including troubleshooting issues and implementing enhancements. Participate in code reviews and ensure adherence to best practices and coding standards. Stay up to date with the latest ServiceNow features, technologies, and industry trends. Experience with ServiceNow integrations, including REST web services. Familiarity with agile development methodologies and DevOps practices. Ability to manage multiple projects and priorities in a fast-paced environment Requirements Conditions of Employment Must be a U.S Citizen as verified through E-Verify Program Performance Appraisal: If you are a current Federal employee, you must be rated fully successful or higher on your current performance rating to be eligible for promotion. You may be asked to provide a copy of your performance appraisal during the evaluation and selection process. Background Investigation: All selectees will be subject to a personnel security investigation which must be favorably adjudicated for occupancy of a sensitive position and/or access to classified information. If you are selected for a critical/special sensitive position, you will be subject to a Single Scope Background Investigation (SSBI). For a critical sensitive position, you must be able to obtain and maintain security clearance eligibility at the Top Secret level. For a special sensitive position, you must be able to obtain and maintain security clearance eligibility at the Top Secret/Sensitive Compartmented Information (TS/SCI) level AND you will be subject to a random counterintelligence scope polygraph. Drug Testing: If you are given access to classified information, you will be subject to random drug testing. If you are selected for a special sensitive position, you will be placed in a drug testing designated position. You must pass a drug test before your assignment to such a position and you will be subject to random drug testing subsequent to your assignment. Qualifications All qualification and time-in-grade (if applicable) requirements must be met within 30 days of the closing date of this announcement. You must meet the minimum qualification requirements as stated in the Office of Personnel Management (OPM) Operating Manual, Qualification Standards for General Schedule Positions, http://www.opm.gov/qualifications/Standards/group-stds/gs-prof.asp. Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, you must have one year specialized experience at the GS-12 or equivalent level. Specialized experience must be documented in your resume. Specialized experience is defined as technical and project management experience in developing and supporting Service and Workflow Management Platform (e.g., ServiceNow's Strategic Portfolio Management (SPM) and Integrated Risk Management (IRM) modules). Expertise in software used in system integrations (e.g., C#/.NET and SQL) is highly desirable. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education There is no substitution of education for experience at this grade level. Additional Information DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, transit subsidies, and the opportunity to telecommute. The incumbent must possess or attain, within 6 months of employment, Information Assurance Technician (IAT) Level 2 Certification (GSEC, Security+ CE, SSCP, CCNA-Security) as a condition of continued employment. Information Assurance Technician (IAT) Level 2 Certification (GSEC, Security+ CE,SSCP, CCNA-Security as a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement. Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. A waiver of this six month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3. Failure to receive the proper IA certification may result in removal from this position. Selective Service: Males born after 12-31-59 must be registered or exempt from Selective Service (see www.sss.gov). Initial Probationary Period: You will be required to serve an initial probationary period of 1 year if one has not already been completed. Mobility Agreement: All DCAA auditors must sign a mobility agreement. This agreement may require you to be reassigned every five to seven years. Telework: Telework availability will be based upon the mission requirements and supervisory determination. Additional Vacancies: This announcement may be used to fill additional positions within 120 days of the certificate issuance date. Performance Appraisal: If you are a current Federal employee, you must be rated fully successful or higher on your current performance rating to be eligible for promotion. You may be asked to provide a copy of your performance appraisal during the evaluation and selection process. Interagency Career Transition Assistance Program (ICTAP): You must be well qualified for the position to receive special selection priority under the ICTAP. A qualified ICTAP eligible achieving a score of 90 or above will be considered well qualified. For more information, go to: http://www.opm.gov/rif/employee\_guides/career\_transition.asp#ictap Veterans Employment Opportunities Act (VEOA): Veterans who are preference eligibles or who have been separated from the Armed Forces under honorable conditions after substantially completing an initial 3-year term (not less than 2 years and 11 months) may apply regardless of their current geographical location. Veterans must submit their DD-214, Certificate of Release or Discharge from Active Duty, to be considered under this authority. This position is not covered by a bargaining unit.