Summary DCAA is ranked in the top third of the "Best Places to Work in the Federal Government." The salaries noted in this announcement are the base salary and locality pay for the Rest of U.S. pay schedule at the GS-13 step 01 and step 10 levels. The General Schedule (GS) basic pay schedule varies by geographic locality. To view pay rates in a specific location visit the Office of Personnel Management pay tables at https://www.opm.gov/policy-data-oversight/pay-leave/salaries-wages/. Responsibilities Develop, configure, and customize ServiceNow applications and services, specifically focusing on SPM and IRM modules. Collaborate with stakeholders to gather requirements and translate them into technical solutions. Implement integrations with other enterprise systems and tools to ensure seamless data flow and process automation. Conduct unit testing and support system integration testing to ensure the quality and functionality of ServiceNow solutions. Provide ongoing support and maintenance for the ServiceNow platform, including troubleshooting issues and implementing enhancements. Participate in code reviews and ensure adherence to best practices and coding standards. Stay up to date with the latest ServiceNow features, technologies, and industry trends. Experience with ServiceNow integrations, including REST web services. Familiarity with agile development methodologies and DevOps practices. Ability to manage multiple projects and priorities in a fast-paced environment. Requirements Conditions of Employment Qualifications Basic Requirement: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position. For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis. Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process. Attention to Detail- experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service- experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication- briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving- identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade GS-12 within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized experience must be documented in your resume. Specialized experience is defined as technical and project management experience in developing and supporting Service and Workflow Management Platform (e.g., ServiceNow's Strategic Portfolio Management (SPM) and Integrated Risk Management (IRM) modules). Expertise in software technologies used in system integrations (e.g., C#/.NET and SQL) is highly desirable. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Education is not substitutable for specialized experience for this position. Additional Information DCAA has a comprehensive benefits package that includes retirement, social security and thrift savings; health, life and long term care insurance; paid vacation, sick leave and holidays. DCAA employees enjoy our business-casual dress code, flexible work schedules, transit subsidies, and the opportunity to telecommute. The incumbent must possess or attain, within 6 months of employment, Information Assurance Technician (IAT) Level 2 Certification (GSEC, Security+ CE, SSCP, CCNA-Security) as a condition of continued employment. This position is not covered by a bargaining unit. This position is Exempt from the Fair Labor Standards Act. Additional Vacancies: This announcement may be used to fill additional positions within 90 days of the closing date. Initial Probationary Period: A one year probationary period may be required. Travel: Some travel is required. Travel is typically local; however, some overnight travel may be required. Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible? Military Spouse Preference (MSP): You may be eligible for MSP, if you are the spouse of an active duty military member and you are ranked among the best qualified for this vacancy. Reemployed Annuitant: does not meet the criteria. This vacancy does not meet the criteria identified in DoDI 1400.25 VOLUME 300, Section 3 for the appointment of annuitants. Veterans preference eligibles receive consideration regardless of their annuitant status. All applicants are encouraged to apply electronically. If you are unable to apply on-line, you may contact 317-212-0454 for assistance.