Summary This is a public notice flyer to notify interested applicants of anticipated vacancies. Applications will not be accepted through this flyer. Interested applicants must follow the directions in the "How to Apply" section of this flyer to be considered. There may or may not be actual vacancies filled from this flyer. Notice of Result letters will not be sent to applicants who respond to this flyer. Responsibilities You will serve as liaison between customers, IPT and sponsors You will be the entry point for monitoring incoming and outgoing requests from customers and sponsors You will assist in coordinating efforts with IPT and establishing and routing issues back to the initiator You will assist IPT Lead with screening customer and sponsor demands and other pertinent actions relating to fleet support You will assist in developing and maintaining delivery of customer support services and develop and implement performance criteria to ensure that requirements are achieved You will develop performance metrics to evaluate the efficiency and effectiveness of the customer support centers and to apply results in increasing productivity You will advise on and/or resolve difficult technical, factual, procedural, and/or recurring issues. You will make informed decisions on problems and issues. You will maintain equipment which is continually being modified, adapted and typically lacking adequate documentation You will complete moderately difficult and complex survey work You will communicate with customers, technical leaders, industry partners and managers to plan, execute, monitor, and test and evaluate highly complex and technical electrical/electronic systems Requirements Conditions of Employment Qualifications I have one year of information technology related experience in the federal service or private or public sector demonstrating the following four competencies, as defined: 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. IT-related experience demonstrating this competency include Knowledge of Information Technology (IT) concepts, design, development, evaluation, testing, installation, and maintenance of electronic equipment. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. IT-related experience demonstrating this competency include Skilled at advising senior level management on complex issues and recommending courses of actions .3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. IT-related experience demonstrating this competency include Ability to understand and effectively communicate both technical and programmatic aspects of those projects supported and executed within the branch. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. IT-related experience demonstrating this competency include Ability to analyze data and resolve technical issues to ensure effective and efficient IT systems, management support, service operations, and adherence to contract specifications In addition to my experience demonstrating the four competencies above, I have one year of specialized experience equivalent to the next lower grade level NO 04 or pay band in the federal service or equivalent experience in the private or public sector The development, maintenance and delivery of customer support services, applying standardized, analytical, and evaluative methods and techniques such as resolve difficult but well-precedented, factual, procedural, and/or recurring issues And, Developing reports or provide input to and review technical documents Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ . Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Knowledge, Skills and Abilities: 1. Skills in troubleshooting and performing end-to-end operational testing and maintenance of Marine Corps ISR electronic equipment and systems. 2. Knowledge of equipment accountability to include tracking and recording transactions, creating and maintaining auditable and accountable documents, and process for updating property records. 3. Knowledge of GCSS-MC to include but not limited to open, update and close Service Requests, update Tasks, perform Asset Population (birthing and configuration), perform Material Redistribution, perform Item Instance Searches, and process Universal Work Queues with a concentration of C4ISR systems. 4. The ability to focus and facilitate a diverse group of technically skilled team members with varied levels of experience and expertise to plan, initiate, monitor, and deliver comprehensive complex projects.5. Knowledge of providing life cycle support functions to include corrective and preventive maintenance. Education Additional Information Employees (and their family members) who require medical or dental care in Japan may experience severe limitations accessing medical care both on the military installation and the local economy, and also could incur costly medical expenses This position is covered by the Department of Defense Priority Placement Program. Pay retention may be granted when certain conditions are met. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. Several vacancies may be filled. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf. Veteran's preference does not apply when selecting individuals under this specific hiring authority. However, if you claim veteran's preference, you will be required to submit supporting documentation with your application as described in the Required Documents section below. To learn more about the living and working conditions at this military installation and additional Foreign Overseas information, go to: https://www.secnav.navy.mil/donhr/Overseas/Pages/default.aspx Tour of duty will be 36 months.