Summary To find additional information on "What Is DHA" and to view and/or apply to current DHA opportunities listed on Air Force Civilian Service's "Direct Hire Job Board", please click here. In this position you will serve as the Information Technology Specialist responsible for installation, configuration, maintenance, and administration of all software, hardware, and components of the network systems for 412th Force Support Squadron. Provides technical assistance, training and support to customers. Responsibilities For additional information on direct hire opportunities with the Air Force please click here. Provides administrative support to the 412th Force Support Squadron local area network (LAN) and specialized business systems. Plans, tests, and configures the entirety of network systems. Plans, monitors, tests, maintains, and operates multiple operating systems squadron network platforms. Analyzes and resolves problems and trends. Records problem reports as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Requirements Conditions of Employment Qualifications For additional information on direct hire opportunities with the Air Force please click here. In order to qualify, you must meet the Individual Occupational Requirements. Experience requirements are described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Information Technology Management positions located here. GS-5 through GS-15 (or equivalent): For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below: NH-02 GENERAL EXPERIENCE: Applicants must have at least one (1) year of general experience at the next lower broadband NH-01 or equivalent to the next lower grade GS-04 in the Federal Service. General experience providing technical assistance and support to customers. Monitoring operation of network systems. OR NH-03 SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower broadband NH-02 or equivalent to the next lower grade GS-11 in the Federal Service. Specialized experiences is providing technical hands on assistance, training and support to customers. Troubleshoots hardware and software problems. Installs, configures, and maintains network hubs, switches, routers, and servers. Researches, evaluates and provides feedback on problematic trends and patterns. Education Additional Information Please note: Positions in this field/series may or may not be available, depending on current manning. For the most up-to-date notifications on available positions, we recommend candidates subscribe and complete their profile here, indicating their position and location preferences. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. Paid Time Off: 11 Federal Holidays off per year Vacation time (Annual Leave) accumulates based on length of employment. Starts at 13 days (104 hours) per year and up to 26 days (208 hours) per year 13 sick days per year (104 hours) Retirement: Pension: Federal Employees Retirement System (FERS) 401K: Thrift Savings Plan (TSP) available with up to 5% agency matching Health & Wellness: Various Medical, Dental & Vision packages to choose from for entire family Flexible Spending Account Federal Long Term Care Insurance, and Life & Disability Insurance Work/Life Balance: Family and Medical Leave Act Employee Assistance Program (EAP) Flexible Work Arrangements (dependent on position) Career Development: Tuition Assistance & Professional Development opportunities Career enhancement and promotion opportunities To learn more about our benefits, please check out the AFTC Benefits Trifold at https://simplebooklet.com/230809aftcbenefitstrifold\_v5\_. Federal Resume Tips: https://afciviliancareers.com/PDF/FederalResumeWriting.pdf https://www.usajobs.gov/Help/faq/application/documents/resume/what-to-include/ Office of Personnel Management (OPM) Classification & Qualifications for Federal Government Employees: https://www.opm.gov/policy-data-oversight/classification-qualifications/ To receive additional information about current and future job openings with Air Force Civilian Service, please register at www.AFciviliancareers.com and click "Subscribe" in the top right corner. Please visit the Air Force Test Center job board to view other career opportunities: https://www.aftc.af.mil/About-Us/Jobs/ Equal Opportunity Employer. U.S. citizenship required. Must be of legal working age. Air Force Test Center is proud to be an Equal Employment Opportunity employer. AFTC encourages ALL candidates to apply as our employees' points of view are key to our success.