Summary The Office of Information Management provides innovative business process automation, data management, content management, software application, and consultative services to the Division and external stakeholders. The office comprises back-end application development, data management, business analysis, and visual design experts. The incumbent has primary responsibility as web content and accessibility specialist for maintenance of internal websites/web applications and multiple DOJ domains. Responsibilities This vacancy is also being announced concurrently with Ann# ENRD-25-022-MP for employees with Federal status or eligibility and applicants eligible for special appointment authorities. Please review that announcement to determine if you are eligible to apply. Applicants must apply separately for each announcement. As the federal agency whose mission is to ensure the fair and impartial administration of justice for all Americans, the Department of Justice is committed to fostering a diverse and inclusive work environment. To build and retain a workforce that reflects the diverse experiences and perspectives of the American people, we welcome applicants from the many communities, identities, races, ethnicities, backgrounds, abilities, religions, and cultures of the United States who share our commitment to public service. As an IT Specialist (Internet), typical work assignments include, but are not limited to, the following: Coordinate planning, drafting, editing, and approval of web content to the Division's internal websites/web applications, the Division's presence on the Department's Intranet, and the Division's public web presence in an Agile environment. Improve and stimulate interest in accessibility including serving on Department-wide workgroups, providing training, consulting services and technical assistance to plan, implement and monitor accessibility of information and communications technology (ICT) and ensure conformance to Section 508 of the Rehabilitation Act. Develop and maintain ENRD's web editorial calendars. Assist with administration and evolution of Division's Intranet content management system and enforcement/ongoing improvements to ENRD's taxonomy, metadata, and information architecture. Serve as a technical authority on the web and electronic product development and dissemination process. Use semantically valid HTML to manage and edit all content for websites/web applications, in accordance with plain language best web practices. Plan frequent updating of text, photography, video, slideshows and other materials. Maintain quality control across the site (links, photos, functionality and content). Manage and propose prominent web content and features to ensure freshness and relevance. Advise Division staff and senior managers about new web opportunities and changes in the online communications environment to best showcase Division's work and recommend and implement web communication strategies. Serve as instructional designer and multimedia specialist to create and deliver bespoke internal trainings and "how to" articles/tips to technical and non-technical audiences. Continuously monitor and analyze web analytics, in conjunction with conducting usability studies, to ensure optimized user experience for all digital products and services. Requirements Conditions of Employment Qualifications To qualify for the IT Specialist (APPSW), you must meet A) the four competencies and B) qualification requirements below. A) You must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. B) Qualification Requirements: To qualify at the GS-12: You must have one year of specialized experience at, or equivalent to, the GS-11 grade level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties that include web content writing, editing, and management and experience with Section 508 compliance and instructional design. To qualify at the GS-13: You must have one year of specialized experience at, or equivalent to, the GS-12 grade level in the Federal service that has equipped you with the particular knowledge, skills, and abilities to successfully perform the duties that include serving as lead web content writer, editor, and manager and experience leading Section 508 compliance and instructional design. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps; AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skill and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. YOUR RESUMÉ MUST support your responses to the online questionnaire and provide specific details as to how your experience meets the specialized experience as described in the vacancy announcement if you are using experience to meet all or part of the qualification requirements. Please ensure that your resume includes the month and year that you began and ended each position held or that position will not be credited toward meeting the specialized experience requirement. Part-time employment will be prorated in crediting experience. Failure to provide details will result in an ineligible rating. Your latest resume submitted for this vacancy announcement will be used to determine qualifications and supersedes previous submissions. Only experience obtained by the closing date of this announcement will be considered. To preview questions, please click here: https://apply.usastaffing.gov/ViewQuestionnaire/12661185 Education There is no substitution of education for experience at these grade levels. Additional Information Career Transition Programs: The Career Transition Assistance Program (CTAP) provides eligible surplus and displaced competitive service employees in DOJ with selection priority over other candidates for competitive service vacancies. The Interagency Career Transition Assistance Plan (ICTAP) provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. If you have received written notification of your eligibility for consideration under CTAP/ICTAP, you may receive special priority consideration for this position if you satisfy all qualification requirements and rate equivalent to the Highly Qualified or better category using established category rating criteria. Veterans Preference: If you are entitled to or claim veteran preference (VP), you should indicate the type of veteran preference (5 or 10 points) you are claiming on your resume. In order to determine your eligibility, you can find additional information at: http://www.opm.gov/policy-data-oversight/veterans-services/vet-guide/ To verify your veteran preference entitlement, submit a copy of the Member Copy 4 of your DD-214; official statement of service from your command if you are currently on active duty; or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that shows your military service was performed under honorable conditions. If you are claiming 10-point preference, you must submit Member Copy 4 of your DD-214 in addition to the supporting documentation required and identified on the reserve side of the SF-15, Application for 10 Point Veteran Preference. If you are claiming 10-point DERIVED PREFERENCE as a relative you must submit Member Copy 4 of the veteran's DD-214 and an SF-15 in addition to the supporting documentation required and identified on the reverse side of the SF-15. If you fail to do so, you will receive consideration as a non-veteran. Benefits: DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System.General Employment Information: DOJ EEO STATEMENT: The U.S. Department of Justice fosters an inclusive and diverse workforce, find our EEO statement online at: https://www.justice.gov/jmd/page/file/1394116/dl?inline SELECTIVE SERVICE: Additional information is found at: www.sss.gov