Job Title: IT Support Engineer (Fresher)

Location: Dubai

Job Type: Full-time
Experience: Fresher / Entry-level

Job Description:

We are seeking a highly motivated and enthusiastic IT Support Fresher to join our dedicated IT team. This entry-level position is perfect for individuals eager to kickstart their career in information technology and gain hands-on experience in a fast-paced environment. The successful candidate will be responsible for providing first-level technical support to our employees, ensuring smooth operation of IT systems, and contributing to a positive user experience.

Key Responsibilities:

Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network connectivity issues.

Assist with the setup, configuration, and troubleshooting of computers, peripherals, and mobile devices.

Install, configure, and update software applications, including Microsoft Office Suite, operating systems (primarily Windows).

Maintain documentation of common issues, solutions, and support activities.

Collaborate with senior IT staff to escalate and resolve complex issues.

Participate in IT asset management and inventory tracking.

Contribute to maintaining a clean and organized IT workspace.

Learn and adapt to new technologies and IT best practices

Deliver excellent customer service by communicating effectively and resolving user issues promptly.

Required Qualifications & Skills:

Bachelor’s degree in computer science, Information Technology, or a related field.

Proficiency with Windows operating systems and Microsoft Office Suite.

Basic understanding of networking concepts such as IP addressing and DHCP.

Strong troubleshooting and problem-solving skills.

Excellent communication skills, both verbal and written.

Ability to work independently and in a team environment.

Willingness to learn and adapt in a fast-paced technical environment.

Preferred (Optional):

Prior internship or project experience in an IT-related role.

Basic knowledge of IT ticketing systems

Certifications such as CompTIA A+, ITIL Foundation, or similar.

What We Offer

Opportunity to gain hands-on experience in a real-world IT environment.

Mentorship and guidance from experienced IT professionals.

Exposure to a wide range of IT technologies and systems.

A supportive and collaborative work culture.

Opportunities for professional development and career growth.

"We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."