Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$22.50 - $26.50

Job Summary

The IT Specialist supports the organization's technical infrastructure, ensuring systems and devices operate efficiently and providing exceptional user support. This role requires technical expertise, problem-solving skills, and a customer-focused approach.

Job Description

Essential Duties & Responsibilities: 

Ticket Management: Efficiently handle and resolve IT support tickets.  

User and Access Management: Manage user accounts in systems like Active Directory, Microsoft 365, and Okta.  

Device Support: Install, configure, and troubleshoot Windows and macOS operating systems, and manage endpoint devices using tools like Intune and Mosyle.  

Technical Troubleshooting: Diagnose and resolve hardware and software issues using remote desktop tools.  

Security Awareness: Follow and enforce IT security protocols.  

Documentation: Maintain clear and accurate documentation of processes and issue resolutions.  

Communication: Act as a liaison between technical teams and end-users.  

Process Improvement: Identify opportunities for enhancing IT workflows and support strategies.  

After-Hours Support: Provide occasional support for critical issues outside of standard business hours.  

Other Tasks as Assigned 

 

 

Required Skills, Education, Experience: 

 

Associate or Bachelor’s degree in a related field, technical certification, or equivalent experience preferred. 

1+ years of IT support experience preferred  

Proficiency with Windows and macOS operating systems.   

Familiarity with Active Directory, Microsoft 365 administration, and ticketing systems like Jira.   

Basic understanding of networking concepts.   

Excellent verbal and written communication skills.   

Strong problem-solving and critical thinking abilities.   

Exceptional customer service skills with a collaborative approach.   

Ability to prioritize tasks effectively in a fast-paced environment.   

Strong attention to detail   

Proactive mindset and willingness to stay updated with industry trends and best practices.   

 

Physical Requirements 

 

[Update as necessary per the position] 

Physical activities may occasionally include:  

Remaining in stationary position, often standing, or sitting for prolonged periods of time.  

Adjusting or moving objects up to 50 pounds in all directions. 

 

Physical activities may constantly include:  

Communicating with others to exchange information. 

Repetitive motions that may include the wrists, hands and/or fingers. 

Assessing the accuracy, neatness and thoroughness of work assigned. 

 

Environmental Conditions may occasionally include:  

Noisy open office environment 

 

BENEFITS AND PERKS

Medical, Dental, Vision

401(k) Match

Paid Time Off

Earn a Mattress

Purple Swag

Amazing Purple Products

WHY WORK AT PURPLE?

Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.

Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.

Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment.