With the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England is seeking to fill the IT Specialist position and become a valued member of the Veterans Inc. team! Under the supervision of the IT Manager, t he IT Specialist's role is to support and maintain computer systems, desktops, peripherals, cell phones, etc. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal system performance. This person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required. This position is per diem- meaning it is as-need and there is no guarantee of hours. WHAT YOU'LL BE DOING DAY TO DAY: + Software installation and troubleshooting. + Set up workstations with computers and necessary peripheral devices (switches, printers etc.) + Provide orientation and guidance to users on how to operate new software and computer equipment + Provide Tier I/Tier II support for all desktops, laptops, tablets, printers, and other computing equipment. + Assign and troubleshoot cellphone issues (iPhones and Android) + Assist with junior level network administration + Perform onboarding of new employees + Respond to technical questions by phone, email requests, tickets and users dropping in at the IT Department Office. + Create, change and terminate Microsoft Active Directory and Exchange user and machine accounts. Add, change and terminate access to network resources through file/folder management via group creation, share restrictions, security lists, etc. WHAT YOU MUST HAVE: + Minimum of 2-5 years IT support experience in a Windows / Active Directory environment of 50+ users + We have multiple office locations - This position requires some travel so reliable transportation and a valid driver's license are required + Relevant technical experience in the following areas: + Setup, configuration, troubleshooting of desktop/laptop hardware and software + WiFi-enabled devices + Remove Users + Business related desktop/web apps (we expect you may need to learn any specific systems we use) + Solid knowledge of Windows10 Professional operating systems, Microsoft Office Suite including Outlook365, MS Teams, Azure MFA, and Active Directory + Experience providing support via remote tools + Extra consideration given to candidates with: + MAC OS + Networking fundamentals (TCP/IP, DNS, DHCP) in a LAN (multiple switches + VLAN's) and WAN setting a plus + Knowledge of cyberscurity best practices (firewalls, Endpoint Detection & Response software, SPAM filtering) + Relevant certifications (A+, Network+, Microsoft Enterprise Desktop Support Technician) a plus + Required soft skills: + Outstanding Customer Support/Service Skills to include effective communication and strong interpersonal skills required + Excellent problem-solving skills + Ability to provide step-by-step technical help to users, both written and verbal, in person and over the phone and via remote share session. + The ability to successfully pass all Veterans Inc. pre-hire testing including, but not limited to CORI/Background and drug screening + Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered. WHAT WE CAN OFFER YOU: Comprehensive Benefits Package for FT employees includes: + BCBS Medical, Dental, and Vision Insurance + Employer Paid Short and Long-Term Disability and Life Insurance. + $2000 Medical Opt-Out program if you have medical coverage through another source. + Retirement Plan (403B) with a $2000 Match + Flexible Spending Accounts + Tuition Reimbursement Program + Paid Parental Leave For more information, or to apply now; visit our website (http://www.veteransinc.org/) . Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our career page (https://veteransinc.applicantpool.com/jobs/) . Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed. Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact careers@veteransinc.org. We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.