Summary See below for important information regarding this job. Responsibilities Serves as the technical authority regarding hardware, applications, PC maintenance, system administration, networks, voice services, and customer support. Monitors hardware/software system quality, reliability, and information security. Manages complex technical problems affecting security, accuracy and reliability; identifies recurring, problematic, and unprecedented IT deficiencies and investigates the issue taking prompt action... (cont.) to reduce change of recurrence and recommends remedial action to operating officials. Conducts analysis to define the size of proposed modifications, considers parallel requirements/potential impact on related processes, and recommends remedial actions. Analyzes systems performance data, technical diagnostics, and IT contracts and evaluates Technical Support program activities to forecast/plan for/accommodate CSR Pac organization or customer IT support requirements. Assists in the installation, configuration, troubleshooting, and maintenance of hardware and software (i.e., Microsoft desktop and server operating systems, Microsoft Office, McAfee, Adobe, etc.)... (cont.) and government developed software as required to interchange information with other PC’s in remote DLA locations and vendors and suppliers worldwide. Conducts system administration, installation, upgrades and troubleshooting for Exchange, Apple iOS, Multi-function devices (MFD), SIPRNet, NIPRNet, COMSEC, client operations systems, file server, print server, host systems... (cont.) local area network (LAN) monitoring, wide area network (WAN) troubleshooting, information assurance, mobile device support, and the corresponding technologies DLA organizations require. Leads and participates in projects and studies to improve systems-based customer support. Researches and analyzes statistical data and prepares comprehensive reports reflecting IT studies, diagnostics, problems and remedial actions. Develops technical IT operating materials and conducts training for employees on new technologies, services, techniques, monitoring and maintenance. Requirements Conditions of Employment Qualifications To qualify for an IT Specialist (SYSADMIN/CUSTSPT), your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after- competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Participates in IT program development and planning, deployment of new initiatives, and other programs to promote customer relations. Researches and analyzes statistical data in various systems and prepares comprehensive reports reflecting IT patterns, diagnostics, problems, and remedial action. Reviews, assigns, and work requests for IT hardware, software, systems, and network support. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional Information For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: http://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf This is an Expeditionary Civilian (EC) position, and the incumbent will be designated as EE. In the event of a crisis situation, the incumbent may be required to deploy via temporary reassignment or be required to stay in place to support contingency operations. The incumbent may be required to take part in readiness exercises. This position cannot be vacated during a national emergency or mobilization without seriously impairing the capability of the organization to function effectively; therefore, the position requires the incumbent to be screened from military recall. Military Reservists selected for an EC position must arrange for removal from the reserve component prior to appointment to an EC position. This requirement must be met prior to placement in an EC position. Positions identified as EE are subject to deployment to combat support situations. Deployment will be via Temporary Duty (TDY) orders. Deployment may entitle the employee to additional monetary compensation dependent upon the deployment location. Additional allocations are based on the Department of State's determination of a combat zone. Information for Veterans is available at: http://www.dla.mil/Careers/Programs/veterans.aspx. As of 23 December 2016, Military retirees seeking to enter federal service in the Department of Defense now require a waiver if they would be appointed within 180 days following their official date of retirement. Drug-Free Workplace: The Defense Logistics Agency (DLA) has established a Drug-Free Federal Workplace Policy. All applicants tentatively selected for DLA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with DLA for a period of six months. This policy extends to random testing for the use of illegal drugs by employees who occupy testing designated positions defined as sensitive in Section 7(d) of Executive Order 12564. The Defense Logistics Agency's Drug Free Workplace Plan's drug testing panel includes testing for the following illegal substances: marijuana, cocaine, opiates (codeine/morphine), 6-Acetylmorphine (heroin), phencyclidine, amphetamines (amphetamine/methamphetamine), methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), oxycodone, oxymorphone, hydrocodone, and hydromorphone. ADVISORY: By using cannabidiol (CBD) products you are risking a positive drug test result for marijuana.